5/5

posted Jun-26-2010

I ordered the Garmin Replacement Parts for GTM20 and GTM 25 which replaces the tip end of the Power Cord. I'd lost the tip-end parts of my Garmin power cable which happens to quite a few people. I was very pleased to see that GPSCity stocked the exact parts to fix the problem.

The order was processed and shipped the same day I placed the order (excellent response). The order arrived in just 2 days to the East coast via US Mail(very fast).

My only complaint is that they needed to use better packing for this particular item. The envelope used for shipment has very small bubble-wrap that is not sufficient to protect the 4-prong spring clip that is included. Mine was completely flattened and bent by the time it arrived.

This was my first order with GPSCity and would recommend ordering from them. Hopefully someone will address the packing issue and all is good.

Quick Update (6-28-10): I got a very nice phone call from the folks at GPSCity and they offered to send me a new 4-prong clip at no cost. I thought that was exceptional follow-up and I did not need it. I had actually taken a pair of pliers and bent it back into shape myself. The nice young man at GPSCity also said they would look at the packaging to see how they could improve that in the future for this particular product. That's 100% good stuff in my book and I'm upping the score for this company to 5 checks from 4. Good people at GPSCity and excellent customer service response!!

This review was modified by Rick403 on June 28 2010 10:20:42 AM

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5/5

posted Apr-15-2009

I've been remiss about coming here and touting what a terrific company NewEgg is for me. I have been doing business with them for more years than I can recall, have made many orders and have spent easily thousands of dollars with them for both personal and business purchases. All of my experiences with them have been top notch. If you see it as "in stock" at NewEgg, it really is in stock. They have one of the best online inventory management processes I have ever seen with any company.

They pack the product well and are excellent about getting it out the door. I never pay the optional extra few dollars for expediting the order process because their standard process is fast enough on it's own.

NewEgg's prices are not always the absolute lowest, but they are very competitive. I have paid a bit more on many occasions with NewEgg vs the rock bottom price on the net because I know I will get it from NewEgg and I know their customer service is impeccable. That's worth a few bucks more to me and I prefer to send my business to companies that I can trust.

NewEgg is my "Number 1" online store for electronics and software and I wish them all the best in their business...they have earned it!

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2/5

posted Apr-15-2009

I have some mixed feelings about purchasing from Provantage. Their prices are competitive and I like the online status count of in-stock product.

They have (in my opinion) a rather odd practice with regard to certain products and how they claim it "controls costs". Certain products that are sourced from specific states must be shipped to Provantage's Ohio facility first and then shipped to the customer. In my case that added a delay of several days to the arrival of my order versus had I ordered it from other companies that I normally conduct business.

With my order, it appears it was sourced by Provantage from a large Electronics Distributor (ASI) that was only 40 miles away from my home in Georgia. I discovered this because Provantage simply put ASI's box inside their Provantage box (re-shipped from Ohio) and did not completely remove the UPS tag from ASI's shipment to Provantage's Ohio facility.

So, in essence the products from my order had to be shipped hundreds of miles from Duluth, GA to Canton, Ohio and back to Georgia just to fulfill this taxation/cost control issue that Provantage says is necessary to keep costs low. While I do hear their explanation for why they feel it is necessary, I also find it rather odd. None of the several online electronics resellers (NewEgg, Performance PC's, etc) with whom I regularly do business follows this kind of practice or claims that it is necessary to control costs. If Provantage could have simply done a drop ship from ASI's warehouse, I would have had the products the next day since ASI was so close.

If I order from Provantage again, I will avoid ordering anything that I need within a few days that has to be shipped to their Ohio facility first. Just be very aware of this potential and pay close attention to your screens during checkout where there will be a note about your order having to ship to Ohio first. I read all the stuff about their 22 warehouses and thought my order would not take that long to receive. From what I could tell (via phone call with them), those 22 warehouses are not theirs and they mainly have the one warehouse in Ohio.

So, beware of what route your order will actually have to take and the length of time it may take to receive it from Provantage.

My phone call with Provantage's Customer Service agent was a pleasant experience and that person was quite informative and polite. Provantage's order status emails were a little confusing to me and she helped by providing me with the actual UPS tracking number once the order had left their Ohio facility.

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5/5

posted Apr-15-2009

This is an excellent company who excels in so many ways. I have no relationship to the company and am simply a satisfied repeat customer.

I buy a fair amount of PC related products on the net and this company is absolutely one of the best. I have ordered from them about 4-5 times now. Every order has been 100% filled and their shipping is very fast. Many times I'll order about 3pm (their time) and my order ships that same afternoon before 6pm. I really like their ability to add custom sleeves to cables that matches the cables already in my PC. If you are on the East coast, it's nice to have an alternative to the West coast PC products suppliers and cuts a few days off the transit time.

Buy with confidence from Performance PC's. They are a great company, very responsive to emails and just an all around well run organization.

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5/5

posted Nov-30-2007

I ordered a couple of their Floortex chair mats and the order process was very smooth. They were also helpful over the phone with my product questions. Their price was the best I could locate on the net and the shipping was free. After a few days had gone by, I called the company to inquire about the shipment and to ask for tracking information when it shipped. They were responsive with phone calls, email follow-up and I did get the tracking information as requested. It took about a week for the order to arrive and they drop-shipped to me from Floortex's factory via Fedex. This was my first order with them and I was very satisfied.

Rick W.

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5/5

posted Sep-23-2005

This is an excellent company with a long history of high ratings here at ResellerRatings. I've been doing business with B&H for several years and always had a good experience. There are less expensive online resellers on the net, but the risk and bothersome upselling (before your order is booked) makes B&H the best overall choice in my mind. They have great prices and don't bug you about it. Buy with confidence as many people have discovered with B&H.

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