1/5

posted Apr-03-2007
Do not buy from this store! They are the worst I have run into in all my years of buying off the net. I was given false information about Sony Handycam DCR-SR80 that I shipped back with an expected even exchange for a Panasonic PVG-SS500 video camera. The second camera never came and I spent hours phoning for an explanation and could not get through. Tracking number didn't work. I contacted PhotoNation by email and they said to phone up their customer service. When phoning customer service and other numbers I would get through but would be routed to yet again other numbers to have to explain and eventually get disconnected. ( I think they must use a system that detects the callers number so they can give them the run around.) I finally contacted Citibank to protest payment, sending a sheaf of papers outlining the treatment I received from this sleezy organization.. All of this took hours of frustration and wasted time. Do not be a sucker and buy from this company! As others have said, If the price seems too good to be true, it probably is. I cannot understand how these guys can still be in business after all the other complaints I have read here. Where is the Better Business Bureau or some government consumer protection entity when we need them? Again, DO NOT BUY FROM USA PHOTONATION or RADIOACTIVE.COM OR ANY OTHER NAME THEY CALL THEMSELVES!