1/5

posted Feb-03-2010

Are these people still in business? I placed an order in early January and nearly a month later, the order still shows as "pending". None of the items showed as out of stock or on back order. I have tried to contact them via phone and e-mail several times and have yet to reach or hear from anyone. The phone number goes straight to a recording that the mailbox is full. The site mentions that numbers that can't be IDd will go to voicemail, but I get the same thing if I call from my listed home phone.

My daughter's birthday has come and gone, but I can't purchase the things I wanted to get her since there might still be a chance that Alpha Electronics will process the order. There is no way on the site for me to cancel my order and my credit card company says they can't stop the payment and can only help me contest it "IF" Alpha Electronics accepts the payment. How long do I wait? Another week? A month? A year??

I hate learning expensive lessons, but the one I just learned is to check the reviews on this site before making any online purchases. After reading the reviews, looks like this company was doing just fine until May of last year. I can only guess that they had to lay off all of their staff or something. Is there anyone still there?

This review was modified by ReviewerTB on February 03 2010 10:51:16 AM

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