1/5
posted Mar-11-2010
UPDATE 3/17/10
I filed a complaint with the BBB of New Jersey, see below for response;
Business Name: Totalprodigital
Thank you for contacting BBB about your dispute. We have attempted to contact the company at the following address:
Totalprodigital
1414 Roller Rd
Ocean, NJ 07712-3427
We regret to inform you the mail we sent to the business was returned as UNDELIVERABLE or they are no longer in business.
Well they are still in business. I finally was able to speak with a "supervisor" and settled on crediting me back $300. With the merchandise worth a little more than $100 I am still out about $100 but I guess I can consider this a lesson learned. I did file a claim with my bank as well since I used my ATM and they actually re-deposited the funds in question of $499.98 while they investigated. However, if they could not come up with a decision in my favor I would have been out the entire amount and didn't want to take that chance. The $300 did show back up in my account but I had to yell and scream at this person which I really didn't feel bad about. Again, DO NOT USE THIS COMPANY!
What a scam this place is. I started out by ordering a Nikon D5000 and placed the order on their website. Received a call 2 days later and spoke to a rep named Alex, he actually talked me out of the D5000 and now I know why after reading several complaints and reviews on this place, THEY DO NOT STOCK THEM! He actually tried to talk me in to buying the battery of the D5000 for 149.00 before I decided not to purchase it, really, the battery doesn't come with it? Please. I did end up purchasing a 2X teleconverter for my Nikon 200mm telephoto, all this time thinking I was purchasing a Nikon product and also went with some filters that I didn't have which he claimed retailed for 149.00 but would give me a deal. All told I spent 499.98 for these two items. Low and behold they arrive in a UPS envelope no less not a box. What was in the package was a Digital Concepts 2x teleconverter for Nikon SLR, price on the internet for this lens, around 80.00, the filters, hmmm, found them for 11.00. Called to get an RMA, no such luck, was transferred to vmail, emailed for an RMA as well, no such luck, received mailer daemons from the email on their website, info@totalprodigital.com and from the invoice, support@totalprodigital.com. I filed a claim with my bank and a complaint with the BBB of New Jersey, avoid this place at all costs PLEASE!
This review was modified by
Remy4 on March 17 2010 09:27:02 AM
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posted Apr-22-2010 
![Share](javascript:share_rating({"review_body":"Heidi Wheeler, what a pleasant experience working this person. This is my second purchase from Powermax. Last December I ordered a 27\u0022 iMac and just recently ordered the new 15\u0022 macbook pro laptop. Below is the email I sent to Heidi who helped me on both my purchases. This is the company to do business with for all your Apple needs and Heidi is the rep you want to deal with!<br><br>Heidi,<br>Thank you! Powermax has a gem on their hands and I hope they realize it. Never in all the different online or in store purchases have I encountered a customer service experience that I can honestly say is superior as I have with you.<br>You are professional, honest, dedicated and you throw in a sense of humor at just the right time. YOU are the reason why I decided to go back to Powermax after my first purchase of the 27\u0022 iMac. You can be rest assured that when I have the need for Apple product it is you and Powermax that I will return to.<br><br>I am looking forward to receiving my new macbook so get it here yesterday! :)","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/review\/561461#comment561461","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"Remy4","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"UPDATE 3\/17\/10<br>I filed a complaint with the BBB of New Jersey, see below for response;<br>Business Name: Totalprodigital<br><br>Thank you for contacting BBB about your dispute. We have attempted to contact the company at the following address:<br><br>Totalprodigital<br>1414 Roller Rd <br>Ocean, NJ 07712-3427<br><br>We regret to inform you the mail we sent to the business was returned as UNDELIVERABLE or they are no longer in business.<br><br>Well they are still in business. I finally was able to speak with a \u0022supervisor\u0022 and settled on crediting me back $300. With the merchandise worth a little more than $100 I am still out about $100 but I guess I can consider this a lesson learned. I did file a claim with my bank as well since I used my ATM and they actually re-deposited the funds in question of $499.98 while they investigated. However, if they could not come up with a decision in my favor I would have been out the entire amount and didn\u0027t want to take that chance. The $300 did show back up in my account but I had to yell and scream at this person which I really didn\u0027t feel bad about. Again, DO NOT USE THIS COMPANY!<br><br>What a scam this place is. I started out by ordering a Nikon D5000 and placed the order on their website. Received a call 2 days later and spoke to a rep named Alex, he actually talked me out of the D5000 and now I know why after reading several complaints and reviews on this place, THEY DO NOT STOCK THEM! He actually tried to talk me in to buying the battery of the D5000 for 149.00 before I decided not to purchase it, really, the battery doesn\u0027t come with it? Please. I did end up purchasing a 2X teleconverter for my Nikon 200mm telephoto, all this time thinking I was purchasing a Nikon product and also went with some filters that I didn\u0027t have which he claimed retailed for 149.00 but would give me a deal. All told I spent 499.98 for these two items. Low and behold they arrive in a UPS envelope no less not a box. What was in the package was a Digital Concepts 2x teleconverter for Nikon SLR, price on the internet for this lens, around 80.00, the filters, hmmm, found them for 11.00. Called to get an RMA, no such luck, was transferred to vmail, emailed for an RMA as well, no such luck, received mailer daemons from the email on their website, info@totalprodigital.com and from the invoice, support@totalprodigital.com. I filed a claim with my bank and a complaint with the BBB of New Jersey, avoid this place at all costs PLEASE!","link":"http:\/\/www.resellerratings.com\/store\/Total_Pro_Digital\/review\/548668#comment548668","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Total_Pro_Digital.jpg","store_name":"Total Pro Digital\r\n","username":"Remy4","rating":"1"}, "single");){kind=link}