1/5
posted Sep-30-2010
DO NOT BUY FROM THIS WEBSITE OR CATALOGUE!! I have bought from them a couple times & am always disappointed with something. The first time I bought with them was about 2 Christmases ago. I bought things in Sept to actually not have to rush to buy people presents. What the website doesn't tell you is that a lot of the items are out of stock or on backorder. I didn't find that out until after I already paid & was looking at my order status. They shipped maybe 2 things out of all of it. I spent almost $200 on my order so that wasn't even half of it. They then go & ship things every once in a while but I never received what I wanted to give for Christmas, so in Dec (over 2 1/2 months after I ordered everything) I canceled the rest of my items that were still on backorder. They e-mailed me back saying that they would cancel it & they are sorry I didn't want the item & that they always try to ship things in a reasonable amount of time. Seriously?? over 2 1/2 months after I ordered the items & it still wasn't ready to be shipped for who knows how many more months & that's a reasonable amount of time?? After this time, they did start posting some things were out of order on their website, but when I purchased with them again they still had many items saying they were on backorder, but only letting me know AFTER I already paid for them!
However they have such good pricing & I don't make that much money so the next summer I bought more items from them, but not for Christmas items. Again it was the same deal. They ship you a couple items, then you have to wait up to 2-3+ months to get all of your items that you bought. Those items I wasn't in a hurry to get so I just let it go that time.
Again this year I bought some more items for a total of $154.15. Again I only got a couple items at a time because they never tell you that the item that you want is on backorder until after you already purchased it. I kept checking the status every week & they would get one or two more items ready once in a while but other items would have an estimated date that they would be ready, & that date would pass & they would make another estimated date for a couple more weeks later. That date would arrive & be passed. So again after two months of waiting & still having one item that seemed to be always on backorder so I couldn't get it, I canceled the last item in the end of June. They oked the cancelation. I should have checked sooner to make sure my account they took money from was balanced accordingly but just checked yesterday (9/29) because I want to purchase more items from them & won't until I knew everything worked out from my last purchase. It was a good thing that I did- They charged me 6 different times for my total, but they had overcharged me $1.91. My total was $154.15 & they charged my account $156.06 & never reimbursed me for my canceled item. So I e-mailed them to let them know that they overcharged me almost $2 & I wanted to be reimbursed for my canceled item also. They e-mailed me back saying that they originally check the account at the beginning to make sure all the money is there but don't charge until after the item is shipped. & that all west coast buyers are charged $1.96 because UPS charges them that amount. They don't state that charge anywhere on their website! I e-mailed them back saying that I was charged even for the item that wasn't shipped & wanted my money reimbursed & got the same computerised message saying they don't charge until it's shipped. I obviously was charged tho & had my transaction records to prove it so e-mailed them back asking for a fax # so I can prove they overcharged me. I'm waiting for their reply e-mail so we'll see what happens. I'm very upset tho, I didn't know that they always charged an additional $2 everytime I ordered something. They should put that in the total at the end of checkout when you're approving the amount. They seem very shady since they don't have that anywhere on their website & they take months & months before you actually get all your items so they can charge you months later & you won't add up the total to make sure it's balanced out.
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![Share](javascript:share_rating({"review_body":"DO NOT BUY FROM THIS WEBSITE OR CATALOGUE!! I have bought from them a couple times & am always disappointed with something. The first time I bought with them was about 2 Christmases ago. I bought things in Sept to actually not have to rush to buy people presents. What the website doesn\u0027t tell you is that a lot of the items are out of stock or on backorder. I didn\u0027t find that out until after I already paid & was looking at my order status. They shipped maybe 2 things out of all of it. I spent almost $200 on my order so that wasn\u0027t even half of it. They then go & ship things every once in a while but I never received what I wanted to give for Christmas, so in Dec (over 2 1\/2 months after I ordered everything) I canceled the rest of my items that were still on backorder. They e-mailed me back saying that they would cancel it & they are sorry I didn\u0027t want the item & that they always try to ship things in a reasonable amount of time. Seriously?? over 2 1\/2 months after I ordered the items & it still wasn\u0027t ready to be shipped for who knows how many more months & that\u0027s a reasonable amount of time?? After this time, they did start posting some things were out of order on their website, but when I purchased with them again they still had many items saying they were on backorder, but only letting me know AFTER I already paid for them!<br> However they have such good pricing & I don\u0027t make that much money so the next summer I bought more items from them, but not for Christmas items. Again it was the same deal. They ship you a couple items, then you have to wait up to 2-3+ months to get all of your items that you bought. Those items I wasn\u0027t in a hurry to get so I just let it go that time.<br> Again this year I bought some more items for a total of $154.15. Again I only got a couple items at a time because they never tell you that the item that you want is on backorder until after you already purchased it. I kept checking the status every week & they would get one or two more items ready once in a while but other items would have an estimated date that they would be ready, & that date would pass & they would make another estimated date for a couple more weeks later. That date would arrive & be passed. So again after two months of waiting & still having one item that seemed to be always on backorder so I couldn\u0027t get it, I canceled the last item in the end of June. They oked the cancelation. I should have checked sooner to make sure my account they took money from was balanced accordingly but just checked yesterday (9\/29) because I want to purchase more items from them & won\u0027t until I knew everything worked out from my last purchase. It was a good thing that I did- They charged me 6 different times for my total, but they had overcharged me $1.91. My total was $154.15 & they charged my account $156.06 & never reimbursed me for my canceled item. So I e-mailed them to let them know that they overcharged me almost $2 & I wanted to be reimbursed for my canceled item also. They e-mailed me back saying that they originally check the account at the beginning to make sure all the money is there but don\u0027t charge until after the item is shipped. & that all west coast buyers are charged $1.96 because UPS charges them that amount. They don\u0027t state that charge anywhere on their website! I e-mailed them back saying that I was charged even for the item that wasn\u0027t shipped & wanted my money reimbursed & got the same computerised message saying they don\u0027t charge until it\u0027s shipped. I obviously was charged tho & had my transaction records to prove it so e-mailed them back asking for a fax # so I can prove they overcharged me. I\u0027m waiting for their reply e-mail so we\u0027ll see what happens. I\u0027m very upset tho, I didn\u0027t know that they always charged an additional $2 everytime I ordered something. They should put that in the total at the end of checkout when you\u0027re approving the amount. They seem very shady since they don\u0027t have that anywhere on their website & they take months & months before you actually get all your items so they can charge you months later & you won\u0027t add up the total to make sure it\u0027s balanced out.","link":"http:\/\/www.resellerratings.com\/store\/Lakeside_Collection\/comment\/615287#comment615287","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lakeside_Collection.jpg","store_name":"Lakeside Collection","username":"RedEmerald257","rating":"1"}, "single");){kind=link}