1/5
posted Jul-27-2012
I have had an Amazon account for several years but it seems as though in the past couple of years their "customer service" (and I use that term lightly) has been next to non-existant. I have received several packages from Amazon itself that have been poorly packaged and the new goods that I purchased have been received in poor or damaged condition. Oddly though the items received from outside sellers have been packaged correctly and the items were perfect. I have complained and cussed about previous shipments but went ahead kept them - too much trouble to repackage and return them. But they really got my goat on my last order. This time I went ahead and repackaged and returned it. I had ordered several items and when I got the package today a boxed set of DVD's that I had ordered was completely crushed and the box containing the movies was bent and mangled. Because they had tried to fit my whole order in a small box there was no room for protective packing material and the box itself was unable to fully close. The DVD's seemed to have absorbed the worst of the abuse during shipping and the other items were (for the most part anyway) undamaged. But I've had enough. Amazon has turned a deaf ear to me when I have tried to communicate with them before and I'm sure that will be the case now. It seems as though success has turned them into nothing more than a gigantic corporate entity unwilling to respond to the "common man". It's too bad, they used to be different and acted as though they really cared. I know that losing a customer (even a 10+ year one)will go completely unnoticed but maybe if they lose enough they may eventually realize that its people like us who made them a success. My daughter will miss her 8 hr. triple feature movie party tomorrow because I'm returning her movies but I am sick and tired of buying "new" items and receiving damaged goods. I'll run up to the local Best Buy and buy the set if need be, but no more settling for what Amazon chooses to give me for my money.
This review was modified by
RandyMaddon on July 27 2012 05:55:07 PM
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![Share](javascript:share_rating({"review_body":"I have had an Amazon account for several years but it seems as though in the past couple of years their \u0022customer service\u0022 (and I use that term lightly) has been next to non-existant. I have received several packages from Amazon itself that have been poorly packaged and the new goods that I purchased have been received in poor or damaged condition. Oddly though the items received from outside sellers have been packaged correctly and the items were perfect. I have complained and cussed about previous shipments but went ahead kept them - too much trouble to repackage and return them. But they really got my goat on my last order. This time I went ahead and repackaged and returned it. I had ordered several items and when I got the package today a boxed set of DVD\u0027s that I had ordered was completely crushed and the box containing the movies was bent and mangled. Because they had tried to fit my whole order in a small box there was no room for protective packing material and the box itself was unable to fully close. The DVD\u0027s seemed to have absorbed the worst of the abuse during shipping and the other items were (for the most part anyway) undamaged. But I\u0027ve had enough. Amazon has turned a deaf ear to me when I have tried to communicate with them before and I\u0027m sure that will be the case now. It seems as though success has turned them into nothing more than a gigantic corporate entity unwilling to respond to the \u0022common man\u0022. It\u0027s too bad, they used to be different and acted as though they really cared. I know that losing a customer (even a 10+ year one)will go completely unnoticed but maybe if they lose enough they may eventually realize that its people like us who made them a success. My daughter will miss her 8 hr. triple feature movie party tomorrow because I\u0027m returning her movies but I am sick and tired of buying \u0022new\u0022 items and receiving damaged goods. I\u0027ll run up to the local Best Buy and buy the set if need be, but no more settling for what Amazon chooses to give me for my money. ","link":"http:\/\/www.resellerratings.com\/store\/Amazon\/review\/1749970#comment1749970","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Amazon.jpg","store_name":"Amazon.com","username":"RandyMaddon","rating":"1"}, "single");){kind=link}