3/5

posted Jan-13-2010

We bought a Canon VIXIA HF20 video camera from photoloon, they lured us with low price on the Google shopping search. Once we placed our purchase order with our credit card, they left a message at home saying that they would like to discuss with us about this purchase. When we contacted them sales person said that we need to get another package along with the video camera and basically asked for more money for that package. We took a package with 5 hrs battery. The whole process consumed couple of days. I did not like it as it forced me to select a faster shipment option ($16.70) as I was leaving on my Vacation in a week. Finally, all this we did for nothing. After the first charge, the battery did not work at all. We had to live with our 2 hrs battery on our whole vacation. We called Customer service. Customer service phone call took toooooooo long. However, customer service agent named Alex was helpful. They promised me to change the battery. Let us see what happens now...

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