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59,985 stores1,896,839 reviews Over 250,000 shoppers online now
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| Member Since | 22-Apr-13 |
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posted Apr-22-2013 
![Share](javascript:share_rating({"review_body":"4\/2\/2013 - Placed an order for Ping Pong Racket for In-Store pick.<br>4\/11\/2013 - No Update on my order even after 20 days. Sent email requesting to cancel the order. No Response.<br>4\/15\/2013 - Called Support and had to cancel the order. Looks like product was at Sears Store from April 8th but no communication from Sears for pickup. Cancelled the order<br>4\/22\/2013 - No refund yet. Called Support to hear that System is down for update (Monday Morning 10:55 am) wanted me to call back in 1-2 hours. <br><br>Really bad customer experience. This is not the first time I had bad experience with Sears online order.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Sears\/review\/2658327#comment2658327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sears.jpg","store_name":"Sears.com","username":"Rajaji","rating":"1"}, "single");){kind=link}