RaSea - User Profile page at ResellerRatings

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All Customer Reviews (2)

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Abt Electronics
Rating 4/10 2/5
modified review posted Mar-17-2012

Don't buy from them unless you are willing to sit at home for the delivery since they do not allow you to either sign a release form or pick up from local UPS. I was not at home to pick up when they tried to deliver 2 times and when I called their customer service they said this is for security reason which is good however why so much restriction that I cannot even go and pick from UPS location showing my id? Anyway the shipping department called (which was nice) and said they will call UPS to allow for me to pick up the item in the evening however when I called UPS later in the evening they said that they had received no such notification and they would not release it. This was not nice i.e. why call customer and tell them they can pick it up same day when they cannot. Finally this was held in the UPS the next day and I could go and pick it up. I have ordered so many items online however have never seen such rigid restrictions which is annoying.


abt-cg, Abt Electronics / ABT rep has responded
modified review posted Apr-01-2012

“Abt apologizes for the problem and any inconvenience this customer has experienced. For high valued items, we require the order to be delivered to the address that the customer enters when the order is placed. This is a fraud security measure. Orders can be picked up, if they contact us directly to change the delivery method. Abt contacted UPS to arrange pick up for the customer, please note these requests are not instant and may take up to 24 hours for their system to update. We suggest for the customer to contact UPS to confirm unit is available for pick up prior to heading out to the UPS hub. The UPS tracking detailed tracking report shows the order was held for pick up on 3/14 and the customer picked up the unit on 3/15.”

Blue Nook
Rating 10/10 5/5
modified review posted Nov-17-2006

I bought a spare battery BP208 for my Canon camcorder. The order arrived very promptly within 2 days. But then I could not fit the battery inside the camera, I sent an email to BlueNook on Saturday morning and was not expecting any reply but to my surprise Marc from BlueNook called almost immediately and he patiently heard about my issue and agreed to have new battery shipped. Based on the professionalism and his genuine concern I ended up ordering another battery in addition to the replacement batter. The new battery arrived in next couple of days as promised.

This is the best customer experience I have had in more that almost 10 years I have been shopping online. Thanks Marc and BlueNook. Keep up the awesome customer service. This is now going to be my preferred site for further purchases.

About RaSea

Reviewer Stats

Total Reviews 2
Helpful Reviews
Forum Posts 0
Homepage
Member Since 17-Nov-06
Last visit First visit!

Favorite Stores

Check out all the stores loved by RaSea

  Blue Nook Rating 10/10

All Stores

Check out all the stores reviewed by RaSea

  Abt Electronics / ABT Rating 4/10
  Blue Nook Rating 10/10

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