1/5
posted Mar-12-2012
I placed an order for 4 bar stools in November 2011. The end of November I called to find out the status of the order and a few days later received a tracking number and an arrival date. I kept checking my tracking number only to get a message saying "No information for the following shipment..." After a week and no item, I called and they stated it had not been shipped. The customer service rep stated she would check into it and call me back. No call back.
In December I again called to find the status and had the same experience, and was told they will check into it and call me back. Again no call back. I called again (third time) and was told I would receive a call back regarding the status of the order. Again no call back. Another tracking number and arrival date was received and they finally arrived the end of December, only two months to receive this order.
Now in March I receive correspondence from a collection agency for the amount due. Hayneedle had my credit card number when the order was placed, they have my name, address, phone number and e-mail. No contact by Hayneedle was every made. Hayneedle stated they tried contacting me several times however after checking my calls received for the past 90 days, no call ever came through from Hayneedle.
Their customer service department is lacking people and responsibility skills and their supervisors have an attitude problem are worse yet. NO I DEFINITELY WILL NOT USE THEM AGAIN OR REFER THEM.
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![Share](javascript:share_rating({"review_body":"I placed an order for 4 bar stools in November 2011. The end of November I called to find out the status of the order and a few days later received a tracking number and an arrival date. I kept checking my tracking number only to get a message saying \u0022No information for the following shipment...\u0022 After a week and no item, I called and they stated it had not been shipped. The customer service rep stated she would check into it and call me back. No call back. <br>In December I again called to find the status and had the same experience, and was told they will check into it and call me back. Again no call back. I called again (third time) and was told I would receive a call back regarding the status of the order. Again no call back. Another tracking number and arrival date was received and they finally arrived the end of December, only two months to receive this order.<br>Now in March I receive correspondence from a collection agency for the amount due. Hayneedle had my credit card number when the order was placed, they have my name, address, phone number and e-mail. No contact by Hayneedle was every made. Hayneedle stated they tried contacting me several times however after checking my calls received for the past 90 days, no call ever came through from Hayneedle. <br>Their customer service department is lacking people and responsibility skills and their supervisors have an attitude problem are worse yet. NO I DEFINITELY WILL NOT USE THEM AGAIN OR REFER THEM.<br>","link":"http:\/\/www.resellerratings.com\/store\/Hayneedle\/review\/1339181#comment1339181","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hayneedle.jpg","store_name":"Hayneedle.com","username":"RMalaise","rating":"1"}, "single");){kind=link}