“I have spent thousands, and I do mean thousands, at Adorama. I've been satisfied 100% of the time with their speedy customer service. I've done a few returns over the years for personal reasons, and I've never had a problem.
On this particular order, which totaled over $1,600, everything arrived as described, in a securely packed box. (This order was for a Canon 70-200 f2.8L lens and some accessories, by the way.)
Incidentally, about 95% of the time, the packages arrive quicker than promised.
In a Web full of scam artists, this is the one to go to, I unequivocally say this is the site to shop at. I check up on their prices every once in a while, and they are always right where they need to be - competitive with the REPUTABLE dealers on the Web; usually a few dollars either way. Typically I just order from Adorama without even doing much checking around, because I'd rather deal with them than with an unknown company to save just a few dollars. And if you find a Website where you can save a FEW HUNDRED compared to Adorama, RUN! Those are the scam sites.
A few other things that bear mentioning about Adorama...
Everything that is included in the original manufacturer box is always included - some stores strip that stuff out and the unwitting customer ends up paying extra for a lens hood, batteries, etc. This DOES NOT happen with Adorama.
Customer service is friendly and helpful, but prompt. If you ever visit their superstore, you'll know why - it's an insanely busy place - they'll take care of you, no question, but they're so busy, they don't have time to shoot the breeze. So, if you call and the person on the other end seems prompt, it's nothing personal - they just have lots to get to.
I have a little experience with their demo and refurbs, and they seem legit, too - a demo model can save you some serious dollars with a like-new product.
This site and these guys get 10 out of 10, hands down. ”