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36,455 stores1,205,475 reviews 6414 shoppers online now
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posted Jan-30-2012 
![Share](javascript:share_rating({"review_body":"As you can read from all the other reviews, Dell customer service is HORRIBLE! Bought a brand new laptop a few months ago and then determine that only 1 of the 3 USB prots are functioning. It took 5 separate calls to Dell with each call lasting at least 1 hour to finally get the problem resolved. The initial resolution attempt resulted in getting my laptop back that would not boot up. Dell sent a new hard disk and once reconfigured we found out the USB ports still did not work. Finally demanded to have a technician come to my house who corrected the problem within 1\/2 hour. I will never buy from Dell again. What a shame because they used to be the best!","link":"http:\/\/www.resellerratings.com\/store\/Dell\/comment\/1206521#comment1206521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dell.jpg","store_name":"Dell","username":"RFPage","rating":"1"}, "single");){kind=link}