Pupumale - User Profile page at ResellerRatings

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All Customer Reviews (3)

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X10 / X10 Wirel
Rating 2/10 1/5
modified review posted Jun-13-2013

Absolutely a rip off. Charged me for items that don't even exist in their inventory. So, why send out email solicitation advertising it. Why take weeks to get back with me.

Thank goodness for PayPal and their consumer policy.

X10 just plain stinks,and they are con artist. I wish I had come to resellerrating.com prior to ordering.

Wiggle
Rating 2/10 1/5
modified review posted Jun-13-2013

I ordered tires and pedals back on May 26th. It just arrived.

One day prior to actually receiving product I received a bill from DHL. The invoice says that I was responsible for shipping duty taxes and tariffs. This is not what is on their website for from their sales representatives.

I have not received a response back from customer service. It has been quite apparent that my future concerns are low on the priority scale.

Something to think about, add the tariffs and duty taxes; and, add to the cost the product, and now it is more expensive than the USA stores.

PROS:
Prices. Good (If in stock)

CONS:
Communication. Very poor
On time delivery Very poor
Shipping: Very poor (DHL charged tariffs and duty taxes back to customer)
Customer service: Very poor (not responsive)

UPDATE: So after posting this, someone finally wrote me an email. So a total of 6 days to get a response. However, in the end, still no help. So fair warning, there is an obscure section on their website that speaks about how outside of Europe you are responsible for duty taxes and tariffs. So after no help and delayed customer service response I will no longer work with Wiggle.

This could be as much as 15% of your cost. of product.

Wiggle, a word of advice from a former customer, place a warning prior to the final check out about the duties and tariffs.

DinoDirect
Rating 2/10 1/5
modified review posted Feb-28-2011

April 29th, and no status update. This is the 2nd time I have tried with this company. Customer service is terrible. First time I ordered outdoor waterproof camera casings. Well guess what, not waterproof...oops is basically what they said to me. Not only not waterproof, but the lens cover condensates with simple humidity. My 2nd order is an Android pad, and no item, no return email, and no customer service.

modified review This review was modified by Pupumale on May 11 2011 09:43:40 PM
DinoDirect's Avatar
DinoDirect, DinoDirect rep has responded
modified review posted Mar-01-2011

“Dear customer,
Thanks for letting me know your concern.
We have guaranteed product quality procedure before shipping out.Would you provide us with details such as picture to us? We are sure that we will give you a satisfactory solution.
Your understanding in this matter would be appreciated.
Nathalie
DinoDirect.com”

About Pupumale

Reviewer Stats

Total Reviews 4
Helpful Reviews
Forum Posts 0
Homepage
Member Since 18-Aug-09
Last visit First visit!

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All Stores

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  X10 / X10 Wireless Technology Rating 2/10
  Wiggle Rating 2/10
  DinoDirect Rating 2/10

Least Liked Stores

Pupumale likes these stores the least and has left a poor review for them.

  X10 / X10 Wireless Technology Rating 2/10
  Wiggle Rating 2/10
  DinoDirect Rating 2/10
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