1/5

posted Dec-13-2011

As with many of the other reviews, Memory To Go has horrible customer service. I ordered a 4GB DDR2/667/FB kit (2x 2GB DDR2/667/FB) in January of 2007, which was very expensive at that time. I only received one email from them; an order confirmation email. The memory did show up in a timely a manner, was the memory ordered, was labeled as Samsung memory and worked fine in my MAC Pro for years. Recently I noticed that one of the sticks has failed, which seems to be an issue with fully buffered memory. I tried to contact Memory To Go via their support email, only to have it returned as undeliverable because they have exceeded their mail quota. I called the local phone number listed on the web site but got a recording stating that number is no longer in service. I called their toll free number and got a "Hello". After leaving several messages and getting no return call, I was given isaac@componex as a contact email and was told I would get a quicker response this way. No such luck. Their web site states that all memory sold by this company carries a lifetime warranty, but this is no good if they do not honor the warranty. Although I had a good experience with this company initially, I will never buy from them again and I suggest you not buy from them at all.

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