1/5

posted Nov-30-2010

I ordered some boots from Mason Easy Pay (same company, Mason Companies, Inc.). I specified 2 day shipping and was charged $16.95 for it. 2 business days later the status changed from checking credit to "shipping in process". The item wasn't shipped for another 6 days after that. I told them I wanted a refund for the express shipping and they said no, they had to do a credit check first. This was after I explained to them that the credit check status changed to shipping a week earlier. They repeated this twice. Supposedly they're sending me a shipping label to return the boots (they actually decided to lose the sale entirely instead of admitting their mistake and refunding the $16.95 lol). This whole thing was handled by them like morons and I'd hate to imagine how they handle their credit accounts if they can't even ship something properly. I won't be shopping at any of their stores again which includes the following:

Mason Companies, Inc.
Auditions
B.A. Mason
E.T. Wright
K Jordan.Com
K. Jordan
Maryland Square
Mason Direct
Mason Easy-Pay
Mason Shoe Comfort Footwear
Massey's Credit
QB Outlet
Shoemall.com
Wissota Trader

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5/5

posted Oct-22-2010

I've been ordering from B&H for about a year and a half now. Orders are always shipped on time and accurate. Email confirmation and tracking information is provided in a timely manner. I'd comment on their customer service but I've never had to contact them because I've never had a problem. As long as things continue to go this smoothly and their prices stay fair (they have some of the lowest on the net) I will continue to be a B&H customer.

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