1/5

posted Jun-08-2002

In the last 4 years i ordered a lot of computer parts online and i never had a proplem, until i came accross 1steweb.
During April and May i order several computer parts so i could custom build a new computer. One of those parts, a wireless logitech keyboard was ordered on May 6th from 1stEweb. I received the order confirmation the same day, but no shipping confirmation or anything else came from them. On may 13th I emailed them to ask for the status of my order. They replied telling me: "We will direct your email to the correct department..." but after waiting for a day, nothing came so i emailed them again on may 14th. This time no reply at all. So on May 15th I called them. The girl asked me for my order number and said she will call me an hour later. She didn't. I called again and another (not very polite) girl told me that to get the status i should email them. After telling her that i had already done that several times, she finaly gave me another email address. On May 16th I got a reply telling me that the item was out of stock, asking me if i want to wait, or cancel the order. I told them that i wanted to cancel, because i had to leave for Europe and i couldn't wait. When i went to my bank on the 20th, the money were not there yet, so I called them again. To make a very long story shorter, after several calls I managed to get my money back on the 23rd, just 3 hours before my departure.

I ordered products from several online companies, and in the last 4 years i had spend more than $5000 for computer parts, electronics and books. This was the WORST company i came accross so far.

Make yourself a favore and pay a couple of dollars more to get your product from a good company.

comment on review | report?

Is this review?… Helpful Cool Share