5/5

posted Sep-20-2005

I placed an order with themodchip.com on Thursday 09/15/05. Before doing so I called their phone number (213-291-8140) to confirm I could reach someone and ask a few questions. (Currently in process of filing a fraud claim against another mod retailer, wanted to make sure from the get-go that I could reach someone.) I left a message on their line, I received a call back less than 1/2 an hour later. I believe the person I spoke with was Sean. On the phone he was professional and courteous, and also let me know that if I submitted my order soon he would be sure to get it shipped out that day. (this was around 20:00 eastern US time.) Their CC processing system seemed a little odd since it uses a 3rd party but on the whole the web store interface was simple to use. My order of two X2.6CE bundles (included programmers and free shipping) came to a very reasonable $58.00. I received my acknowledgement for order #32003 at 20:07, my shipping confirmation and USPS tracking number at 20:14. On Monday 09/19/05 I received the shipment at my door in eastern Pennsylvania. Packaging was a USPS Priority envelope within a USPS Priority paperish-plastic (some sort of poly fiber?) envelope. While I would have preferred the durability of a box the items inside were contained in separate bubble packs. Everything arrived intact. I have already used the programmers to update the BIOS on the X2 chips, no problems found and all components from programmers to switches for the chips seem to work. I am waiting for my friends to get me their Xboxes so I can actually do the installs, but from what I can see right now there are no problems with the hardware I bought. I have been very satisfied with the products and service I received and don't see any way that I could have done better for the price.

I understand that everyone has a history, and I was not aware of the feedback here or the posts in the xbox-scene.com webshop rating/opinions forum prior to placing my order. I do not know what goes on behind the web front at themodchip and who may be there that may have caused problems or run scams in the past. What I can say is that my order which went through just a few days ago was fast, accurate, complete and left me feeling comfortable with purchasing from themodchip. I will be checking in with them first when I need any more mod products.

But because of the one bad experience I've had in the mod sales community I will probably still phone first, just to make sure.

This review was modified by Pow on September 20 2005 04:36:38 PM

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