1/5
posted Aug-01-2006
Ordered a video card on 7/7. My CC was charged right away, however no mention that what I ordered was backordered. I finally called a week later after not receiving my order and find out they don't even have it in stock and it's "on order" from somewhere else. I should also mention that it took 3 e-mails and 8 phone calls to actually communicate with someone. I ended up cancelling my order on 7/17 after reading horror stories about this place and the fact that my card was still "on order".
Absolutely the worst customer service I have ever seen. I ran an online company all by myself for awhile, and even my customer service was better than this place. They never respond to e-mails and very rarely does anyone answer the phone (usually just asks you to leave a voicemail). On some calls that I attempted, the voicemail system was full but it didn't matter much anyway because nobody EVER called me back. To actually talk to someone, you just have to keep calling their 800 number repeatedly and hope someone picks up.
Also, still no refund for my order. Apparently, they have a policy that states it can take 30 days for a refund. If I don't see it on the 30th day, I'm calling my CC company and asking for a chargeback.
If you order from this place, good luck (you will need it!).
Update 8/18/2006: It is now well over 30 days and I still have received NO refund. I contacted the company on the 30th day, and the person indicated that they would refer the matter to a their "credit department" (aka likely the other guy working in the back room). It's now 3 days later, and still no credit showing up. Believe me, it's not that hard to issue a credit using a merchant account (I have done it personally, so I know this). I am going to contact my CC company and the BBB regarding this matter. This has been THE worst company that I have ever had the displeasure of ordering from. I can't believe they are still in business.
This review was modified by
Platfinger on August 18 2006 06:25:09 AM
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posted Jan-07-2009 
![Share](javascript:share_rating({"review_body":"Like rest of reviews below, ordered a game (Orange Box) and waited 2 weeks for delivery. Received an e-mail today stating that the order had been cancelled (not able to fulfill). This is not how you do business! Don\u0027t make the customer wait 2 weeks before cancelling. I will never do buy anything online from them again.","link":"http:\/\/www.resellerratings.com\/store\/Blockbuster\/comment\/432860#comment432860","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Blockbuster.jpg","store_name":"Blockbuster","username":"Platfinger","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a video card on 7\/7. My CC was charged right away, however no mention that what I ordered was backordered. I finally called a week later after not receiving my order and find out they don\u0027t even have it in stock and it\u0027s \u0022on order\u0022 from somewhere else. I should also mention that it took 3 e-mails and 8 phone calls to actually communicate with someone. I ended up cancelling my order on 7\/17 after reading horror stories about this place and the fact that my card was still \u0022on order\u0022. <br><br>Absolutely the worst customer service I have ever seen. I ran an online company all by myself for awhile, and even my customer service was better than this place. They never respond to e-mails and very rarely does anyone answer the phone (usually just asks you to leave a voicemail). On some calls that I attempted, the voicemail system was full but it didn\u0027t matter much anyway because nobody EVER called me back. To actually talk to someone, you just have to keep calling their 800 number repeatedly and hope someone picks up. <br><br>Also, still no refund for my order. Apparently, they have a policy that states it can take 30 days for a refund. If I don\u0027t see it on the 30th day, I\u0027m calling my CC company and asking for a chargeback. <br><br>If you order from this place, good luck (you will need it!). <br><br><br>Update 8\/18\/2006: It is now well over 30 days and I still have received NO refund. I contacted the company on the 30th day, and the person indicated that they would refer the matter to a their \u0022credit department\u0022 (aka likely the other guy working in the back room). It\u0027s now 3 days later, and still no credit showing up. Believe me, it\u0027s not that hard to issue a credit using a merchant account (I have done it personally, so I know this). I am going to contact my CC company and the BBB regarding this matter. This has been THE worst company that I have ever had the displeasure of ordering from. I can\u0027t believe they are still in business. ","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/269549#comment269549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"Platfinger","rating":"1"}, "single");){kind=link}