1/5

posted Jun-05-2011

I am shocked at the arrogance of these people. Here is the story: thier service (called webstorage) which is promised to be provided with my new Asus laptop (model 1015PEM) did't work. I contacted their customer support. The answer I got from their representative reads as follows (verbatim):

“It also says:
- All specifications and terms are subject to change without notice. Please check
with your supplier for exact offers on selected models. Products may not be available
in all markets.
- Product may not be exactly as shown in images”
(reference to a footnote on http://commercial.asus.com/product/detail/87)

i.e., everything we state as the specifications of your laptop, including our webstorage service, may be provided with your laptop, or may be not. We told you on our website. What then are you complaining about? And that's not all, Asus customer support closed the thread unilaterally, with me having no chance of inquiring or responding any more! All of this despite the fact that not only every retailer (including amazon), but also THEIR OWN WEBSTORAGE SERVICE webpage promises otherwise!

My case is there, in the cyberspace, on THEIR OWN WEBSITE (http://blog.asuswebstorage.com/about/), with the full reference number, and they just don't care!

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