3/5

posted Apr-17-2013

I ordered an Igloo refrigerator and the item was completely different than what was pictured and took 1 week to deliver. I brought it into the store and asked to exchange it instantly for an instore refrigerator, but the Walmart instore customer service insisted that I had to have it shipped back and returned, then wait for my credit card to be credited back before I could come back to make another trip to the store to buy another one. This was unacceptable. I talked to a manager and they let me exchange it. The site had said they would refund my shipping costs if it was a problem on their end, which it was. I asked the woman instore for that but they refused and told me to call a number, yet informed me they were closed and was reluctant to give me the number. She lied, it was not closed and she was arguing about it as if she did not want me to call. It was a hassle experience. My other experiences at this store went problem free though, their shipping just takes quite a long while.

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2/5

posted Apr-17-2013

I truly believe Tiger Direct makes things difficult for you. I had bought a USB flash drive and a free cable for the TV, which Tigerdirect cancelled without notifying me. They had claimed that the free cheap USB cable was a coupon value error. But here's what made things worse: my wife had done the same thing in getting a free cable and $10 off a $25 item. Not only did they cancel the cable without any notification, but they had the gall to "correct" the error and ship the item at the full $25 price without any consent. This can't be legal. Extremely shady practices from Tigerdirect.

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5/5

posted Apr-17-2013

I ordered a laptop cooler from their website that they had on sale. They had to order it from their manufacturer, despite being sold by Best Buy. I suppose this is common practice for a few businesses, but I had tried to cancel my order twice, but the second time I had tried to cancel it due to Amazon pricematching it, they had shipped it out without my consent. Normally this would sort've irritate me, but the item shipped and arrived in 1 day, and they offered free shipping too. I talked to the reps but they most of them seem clueless on what's going on and aren't given full information. Wasn't the greatest experience but I'm satisfied.

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5/5

posted Apr-17-2013

I ordered 2 jeans on March 18th with the FREE shipping over $50. They were shipped on the 22nd and arrived here in California on the 28th because GAP shipped via FedEX Smartpost. Overall it took 10 days to receive my item, which was slow but to be expected given their estimates. I called in to GAP several times because there was a promotion going on, and the reps were always courteous to me. I love their jeans and they treat their customers well. I would go back.

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5/5

posted Apr-17-2013

Amazon is by far the best internet retailer around. I have never had a single bad transaction with Amazon, and I have been shopping with them for a decade already. Their returns are extremely easy when there is a legitimate problem with the product and will pay for the return shipping. Amazon is the only online retailer that I trust. I will see to it that Amazon succeeds to the best of my ability because we need an internet retailer that we can do all our shopping on, worry free. To top it off, Amazon has the best cusomer service I have ever had the pleasure of doing business with.

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