5/5

posted Jan-05-2012

Outstanding and Amazing - two words how to describe two of mine Vann's orders and overall experience.

First order was back in August, i purchased thirteen hundred laptop. Best deal online, everywhere else same model was going for fifteen hundred. Shipping time was decent.

Second order is what made me write this review. Something that will make me recommend Vanns.com to all of my friends, co-workers and relatives. I order seven hundred dollar camera and needed it by December 31st. Order was placed on 27th.
Sales associate Steven F. not only did an excellent job taking the order over the phone with addition requests. He also understood my concerns when i called about the order next day. Steven and his co-workers resolved the USP/Warehouse mistake. Returned phone calls promptly. Everyone i spoke to was polite and awesome to deal with. It was incredible customer service overall, not only did the camera was on my door steps on December 30th, i also truly appreciate that Steven, been part of sales team, did soo much customer service on his part. Most of companies this days will just transfer you over the phone to customer service department and off you go with your problem-but at Vann's, he was the person that sold me the camera and the person that took care shipping mistake-absolutely incredible!! i use to swear by newegg, but Vann's customer service won me over. Thank you.

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