1/5

posted Mar-26-2012

Hit or miss, take your chances. They get some things right and some things wrong. I first used Dealextreme over 5 years ago and back then they were smaller and in my opinion quite good. But as they got bigger they got worse not better because they seemed to increasingly miss and I've heard similar from others.

When they get it right, they have great prices for China sourced goods (which it seems is just about everythings these days) for the price of a little extra wait for the post. But when they mess up it smarts because dealing long distance with their so called Customer Service is a challenge.

My most recent fiasco - I waited 2+mos only to find out (myself) that the product I ordered was backordered (I never received any comms from DX to that effect). I decided to cancel and request a refund (twice, waiting 30-min each time for my turn with Live Chat; forget email, I never received replies) each time they said it would be 2-3 weeks. Well that was about 5-weeks ago.

I might consider them again in the future for dollar-store type trinkets if I can't find them elsewhere. But for something time sensitive or more than $20, I'm staying away. (Amazon's looking better all the time.)

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5/5

posted Feb-03-2012

Bought an "open box" item and turns out it was actually very much used as evident by the dust/dirt inside unit AND inside chasis/parts were labelled Sony when product was Bytecc brand!?

It was probably some very unscruplous customer who replaced insides with old parts and returned to Newegg, shame on them. But shame also on Newegg for not checking warranty seals or general condition of returns. Be very leary when purchasing "open box".

*****

EDIT - following this review, I was contacted by Freddie at Newegg who more than made good on the matter. Kudos to Newegg for having their staff track these reviews and also for taking the initiative to remedy. Wow, I simply had to add stars for their turning the negative experience into a positive one!

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5/5

posted Feb-02-2010

Website was friendly and easy to use, delivery was extremely fast, items received were in good shape and exactly as described. Prices were very competitive.

I initially shopped BatteryJunction because of the good reputation it has, now I understand why.

Will be buying from them again in the future.

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