1/5
posted Mar-04-2010
The prices for many items are very competitive but be prepared to wait MANY weeks to receive your order. While understandably some shipments take longer than others to process, I have received multiple shipments at standard shipping rates from halfway around the world in less than a week as compared to A1Books taking 3+ weeks to send a single item halfway across the United States.
Perhaps my experience with A1Books was the exception and not the rule, I don't know. But my expectation with a business that specifically deals with selling books is that your order should be processed, shipped and received within 3-5 business days upon receipt of payment.
Bottom line: If you're exceptionally patient, the prices may be well worth the wait. However, if you're a PhD student preparing for your comprehensive exams and the book you ordered arrived weeks late, you may want to consider purchasing the same item elsewhere.
In Response to A1Books: You can try to downplay the delay in shipping your product, but there are a few fundamental points that are irrefutable:
1) Cheap prices are irrelevant if the product does not arrive on time or at all. I purchased a book on February 11; still, no package. Ironically enough, I have purchased books elsewhere, as recent as Sunday evening (2/28/2010), some of which have already arrived at my door this morning (3/4/2010). To add insult to injury, one of the books was shipped from Tokyo with a parcel weight of 3lbs. You can claim that heavy textbooks delay the expediency in shipment, but the fact still remains, 3+ weeks is unacceptable.
2) The store's lifetime rating is 1.65 out of 10; even lower at 0.83 out of 10 for the last 6 months on resellerratings.com. Regardless of your explanation for slow delivery, my comments reflect an ongoing problem with your service. You can overlook and/or pretend to not be aware of this rating, but you have clearly responded to many of the comments on this website; evidence enough that you're well aware of your reputation being called into question.
3) I was fairly diplomatic in downplaying my initial criticism. I conceded the possibility that my experience with your service was isolated to me. However, in review of your response and many other posters and comments alike, I'm beginning to wonder whether I was too diplomatic. Whatever the case may be, if you take your business reputation with your current and future customers seriously, you should better devote your time to improving your service; a deal-breaker in the grand scheme of things. I appreciate competitive prices, but I value impeccable service more.
This review was modified by
Paul Wangsvick on March 04 2010 07:58:57 AM
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![Share](javascript:share_rating({"review_body":"The prices for many items are very competitive but be prepared to wait MANY weeks to receive your order. While understandably some shipments take longer than others to process, I have received multiple shipments at standard shipping rates from halfway around the world in less than a week as compared to A1Books taking 3+ weeks to send a single item halfway across the United States. <br><br>Perhaps my experience with A1Books was the exception and not the rule, I don\u0027t know. But my expectation with a business that specifically deals with selling books is that your order should be processed, shipped and received within 3-5 business days upon receipt of payment. <br><br>Bottom line: If you\u0027re exceptionally patient, the prices may be well worth the wait. However, if you\u0027re a PhD student preparing for your comprehensive exams and the book you ordered arrived weeks late, you may want to consider purchasing the same item elsewhere.<br><br>In Response to A1Books: You can try to downplay the delay in shipping your product, but there are a few fundamental points that are irrefutable:<br><br>1) Cheap prices are irrelevant if the product does not arrive on time or at all. I purchased a book on February 11; still, no package. Ironically enough, I have purchased books elsewhere, as recent as Sunday evening (2\/28\/2010), some of which have already arrived at my door this morning (3\/4\/2010). To add insult to injury, one of the books was shipped from Tokyo with a parcel weight of 3lbs. You can claim that heavy textbooks delay the expediency in shipment, but the fact still remains, 3+ weeks is unacceptable.<br><br>2) The store\u0027s lifetime rating is 1.65 out of 10; even lower at 0.83 out of 10 for the last 6 months on resellerratings.com. Regardless of your explanation for slow delivery, my comments reflect an ongoing problem with your service. You can overlook and\/or pretend to not be aware of this rating, but you have clearly responded to many of the comments on this website; evidence enough that you\u0027re well aware of your reputation being called into question.<br><br>3) I was fairly diplomatic in downplaying my initial criticism. I conceded the possibility that my experience with your service was isolated to me. However, in review of your response and many other posters and comments alike, I\u0027m beginning to wonder whether I was too diplomatic. Whatever the case may be, if you take your business reputation with your current and future customers seriously, you should better devote your time to improving your service; a deal-breaker in the grand scheme of things. I appreciate competitive prices, but I value impeccable service more. ","link":"http:\/\/www.resellerratings.com\/store\/A1_Techbooks\/comment\/546435#comment546435","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A1_Techbooks.jpg","store_name":"A1Books.com \/ webnotions.com (formerly: A1Techbooks.com)","username":"Paul Wangsvick","rating":"1"}, "single");){kind=link}
“"But my expectation with a business that specifically deals with selling books is that your order should be processed, shipped and received within 3-5 business days upon receipt of payment."
Majority of booksellers ship via media mail which can take up to 14 days for the buyer to receive. This is a standard practice. It keeps the shipping costs on those heavy textbooks down but due to it not being as much of a priority to the postal service as first class mail or even parcel post it does take time to ship. If you visit your local post office they can explain it as well.”