1/5

posted Aug-01-2012

Well, it looks like the movie GROUNDHOG DAY as far as this company and the reviews of their service. Like everyone else, I wish i had found this website and read the reviews, I never would have placed an order with them. I paid extra for 2-day shipping and waited for my items. Three days later I decide I should call them. After waiting on hold FOREVER, finally a surly, rude and obnoxious "Customer Service" person told me my order did not ship because some of the items are not in stock. I asked why nobody bothered to tell me this and he got VERY surly and asked how are they supposed to ship what they don't have. I get that. But why take people's money and promise 2-day shipping if you don;t have the parts? being rude to me and telling me I need to wait 8 weeks is absurd. he then told me they would at least ship what they had right away, 2-day shipping. That was a week ago. I called again and sat on hold for more than a half-hour and nobody ever came on the line. So I filed a Paypal dispute where the seller is expected to respond. Nothing. No response whatsoever. So I put it in full chargeback mode and hope to eventually get my money back.
What's funny is I found most of these things on Ebay and they were shipped the same day I ordered them... (NOT from X10 direct)
Avoid them. They SUCK.

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