2/5

posted Oct-08-2009

Canon Video Vixia HF200 arrived as promised in good time and in perfect condition. However, I have 2 negative issues. One, I have tried to reach Nick twice concerning an extra battery I purchased and he has not been available. I was promised an 8-hour replacement battery. I received an #819 battery, non-Canon. Canon states their 819 is a 5-hour battery, and the #827 is an 8-hour battery. The individual I spoke with at Jumbo is adament that their #819 non-Canon battery is the equivalent of Canon's #827, which is an 8-hour battery. I have my doubts. By the way, before you buy accessories, note that you can generally purchase an extra charger and upgraded battery on E-bay much cheaper than through Jumbo. I feel that I was way overcharged on the cost of these items, but my fault for not checking alternate sources first. Oh, is there a customer service? I tried twice and was disconnected twice.

This review was modified by Paducah47 on October 08 2009 01:51:37 PM

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