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59,985 stores1,896,313 reviews Over 250,000 shoppers online now
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posted Jun-11-2013 
![Share](javascript:share_rating({"review_body":"I have been an avid customer of J&R for a few years now, however I am disappointed with my current buying experience. I had been "shopping" for the best deal on a MacBook Pro, Super Drive and Apple Care for my daughter who is going off to college and found a better deal overall at B&H Photo. I called the price guarantee # for J&R, got disconnected, then called back on regular line. Long story short, J&R wasn't able to match the "total" price dollar for dollar, however I figured I trust them and I would make up the difference with the "Rewards Points". WRONG!!! After placing my order I asked if he applied the points and I was told "The Rewards Points are only available with internet orders." So bottom line, I paid more than I would have at B&H and I feel cheated in the process since all my shopping was a waste of time! Needless to say I bought my additional memory and Adobe software from B&H this morning!! J&R already lost a $500+ order!","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/3041245#comment3041245","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"PabloReid","rating":"2"}, "single");){kind=link}
“We are happy to report that we have spoken with this customer and have given him consideration for the Rewards issue. This Rewards Program started on-line and we are working feverishly to get it up and running for our Retail Store and Telephone Sales divisions.
Jim at J&R
jtq@jr.com”