“Online orders from this merchant are an absolute nightmare. After barely receiving a headset I ordered a couple years ago, I made the mistake of giving them another chance. I purchased a motherboard, and now several weeks later I have not heard a word, even despite trying to email and call them. As of right now, I feel effectively ripped off, and do not know when or IF I'll receive my product or a refund.
Please, do yourself a favor and just use Newegg.ca or ComputerValley.ca, even if your item costs more. Those sites are both great in my experience, and have amazing customer service.
UPDATE: I thought I should add, to CC's credit, I did eventually receive my item. However it was very late, and they kept me in the dark the entire time. NO common courtesy updates or tracking numbers like every good online merchant provides these days, so I still feel as though they earned my one star rating. ”