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  • Rating 2/10

    We ordered some yarn from Sears.com and were assured that there was not shipping charge since the order was over $50. We got a confirmation email stating that the shipping was $60 (on a $65 dollar order). In addition, they overcharged on the sales tax by taxing us on the shipping charges in addition to the product.
    We immediately called Sears.com and canceled the order. Three days later we received an email stating the order had been shipped. We called Sears.com and they told us "so sorry, can't do anything, you needed to cancel with the "partner", not Sears. When the order came, we rejected it and sent it back. The PO told us that the shipping cost was less than $11 (they charged $60).

    We protested through the credit card and Sears will only refund the purchase price but not the exorbitant shipping charge. Do not shop Sears.com.

    They take the order
    They assure there is no shipping charge
    They assure the order is canceled
    Once there is a problem, they walk away.

    On 1/12/13 Sears told us we would have a response from them by 1/17. Guess what? nothing.

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