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posted Jan-13-2011

WHAT AN EXPERIENCE THIS WAS......I TRIED TO ORDER A JVC LAMP TS-CL110UA BY CREDIT CARD (CAPITAL ONE PREPAID MASTERCARD FROM MONEY MART). AFTER HITTING SEND AN ERROR MESSAGE CAME UP SAYING THAT THERE WAS A PROBLEM WITH THE CARD NOT LAMPS-DLP.COM. NEVERTHELESS I CALLED THE CREDIT CARD COMPANY AND COMPLAINED. THE CREDIT CARD COMPANY TOLD ME THAT THE MONEY WAS TAKEN AND PUT ON HOLD BY LAMPS-DLP.COM. SO I CALL BACK LAMPS-DLP.COM AND TRY TO GET THEM TO SIGN A RELEASE FORM (AS PER CAPITAL ONES INSTRUCTIONS)
TO RELEASE THE MONEY BECAUSE LAMP-DLP.COM SAID THERE WAS NO ORDER THAT WENT THROUGH ON THE CARD. SO WHY IS THE MONEY ON HOLD. I WANTED MY MONEY BACK AT THIS POINT. ALL I GOT WAS ATTITUDE AND SHE SAID SHE WASN'T SIGNING ANYTHING AND HUNG UP. SO LONG STORY SHORT THE CREDIT CARD COMPANY IS TRYING TO GET A HOLD WITH THIS LAMPS-DLP.COM TO GET THE HOLD TAKEN OFF. THE MONEY TRANSFER WAS CANCELED BY THE CREDIT CARD COMPANY, AS THIS LAMPS-DLP.COM IS STILL TRYING TO GET THE MONEY FROM THEM AFTER THE FUNDS ARE SECURED BACK BY CAPITAL ONE. THE HOLD WILL AUTOMATICLY BE TAKEN OFF IN 12 DAYS ANYWAY BUT IT IS THE HASSLE JUST TO BUY A LAMP. WENT TO DISCOUNT-MERCHANT.COM TO BUY MY LAMP WAY BETTER CUSTOMER SERVICE. DONT BUY FROM THIS COMPANY.

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