1/5

posted Dec-02-2011

The experience of TRYING to buy at hpshopping.com was awful.
I tried to place an order 2 times, first with an international credit card, and then with a local (US) debit card.
The first time, I got a generic error saying that the order was declined, but no reason. Very helpful, thanks!
The second time, I put an incorrect billing address by mistake. I got an error message saying that the billing address I provided does not match the one my bank has on file, but THEY STILL DEDUCTED THE AMOUNT FROM MY BANK ACCOUNT. I called sales support, and (after waiting for a while on hold), they told me that Visa freezes the amount for 3 to 5 business days! WTF? This never happened with any other online store! Now I don't have enough balance on my bank account to make the purchase (either at HP or anywhere else) and I don't have my laptop on the way either :S

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