1/5

posted Jan-20-2012

I ordered a set of Audio-Technica ATH-AD900 headphones with next day shipping from Beach Camera, but received the ATH-A900 headphones instead (different model and cheaper then the more expensive ones I paid for). Given the fact that there's only one letter's difference between the two models I suppose this is an understandable, yet still highly inconvenient mistake.

The customer service seemed friendly enough, though I had was on hold for ages. While they seemed to get things moving on the surface, not a whole lot got accomplished. I had to call back several times to even get the fedex label emailed to me to return the item.

A week passes by after fedex tracking confirmed they drop off the package and I get an email saying that they received the item. A few days later I called them up to ask about it, and they said that a new ordered had been placed and the item was out of stock.

At this point, I was tired of getting the run-around and told them to cancel the order and refund my money. I'm only hoping I'll get my money back without getting amazon or my bank involved.

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5/5

posted Apr-26-2010

Fast shipping, great prices, and the products I've ordered so far have been exactly as described on the website.

I can't evaluate their customer support simply because I've had no reason or problem that required it yet.

I strongly recommend this website.

This review was modified by Nibato on April 26 2010 11:46:31 AM

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