1/5

posted Mar-09-2012

I normally never review stuff but this an exception. I ordered a R4i SDHC Dual Core Backup Unit but received a R4 RTS Lite instead. This wasn't really an issue considering the R4 RTS Lite is newer. Unfortunately less than two weeks it stopped functioning. I submitted an incident to their support help desk but received no reply. I created this incident 5 days ago. The incident number is EVD-480251. I also tried emailing esupport@consolesource.com but received no reply. I tried calling ConsoleSource.com (888-779-1377) several times but no one answered. Other times I also received a busy signal. I debated whether or not to order another cart but ended up purchasing a Supercard DSTWO SCDS2 in the end. Unfortunately I noticed they submitted two orders for the same card. The status for the other order says not finished but I worry that they will charge me twice for something I only bought once. I am very disappointed with Consolesource.com. This site was recommended in the past but I will have to find another reliable site. This has ultimately prompted me to report this shady company to the BBB.

*Update* They finally replied back to me back in December and I ended up shipping the product back to them before Christmas. I made sure to add insurance and follow the rest of the instructions exactly as stated. Around the second week of January the online system stated that the product successfully passed through to Canada. It is now March and I still have not received my replacement. I even emailed them back in February but still no response. I will never ever order from this place again.

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