5/5

posted Oct-13-2010

I ordered a Sager NP8690 from Xotic PC on September 19th, and I have been extremely impressed with their service. While I was trying to decide on what laptop to purchase Justin W was very helpful and prompt at answering my questions, and at no point in our conversations did I feel like he was trying to pressure me into buying something I didn't need. He was even able to answer some questions for me that weren't specifically about Xotic PC, which I am extremely grateful.

After the order was place Xotic PC was very quick to email me at every step of the way to let me know the status of my purchase. Justin W continued to be a great help as well when the laptop I wanted became backordered, getting me ETAs on when the next shipments would arrive and even trying to help expedite my order so that I could get it in time for a class I am taking.

Overall I am extremely happy with the Xotic PC, and looking forward to ordering from them again.

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1/5

posted Dec-28-2009

My experience with this company has been horrible. I placed an order with them for a new laptop on November 30th, and spoke with Chris to give him all the information they requested to process my credit card. My order updated to "Processing" on December 2nd, and it has been sitting there through today (December 28th). I have sent several emails to sales trying to find out what is going on with my order, and have made several attempts at calling their customer service number, but have yet to receive any kind of response. The only consolation is that my card hasn't been charged yet, so I don't have to file a dispute with my credit card company. There are several other companies that sell this exact same laptop with the exact same specifications, so I am going to be taking my business elsewhere.

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