1/5
posted Nov-06-2008
When I got my Overdrive PC (ODPC is now Velocity Micro) initially, it was all puppies and rainbows. I was thrilled with the speed of it and the quality of its performance. However, since then, I've only experienced short periods of functionally sandwiched between protracted periods of attempting to fix the machine.
The first major problem was both sticks of memory going bad. Soon with Aaron's help, we discovered that was the problem, they overnighted me new memory, and all was well.. for a while. Later I experienced issues where the monitor would refuse to display anything when I restarted the computer (the restarting was necessary because the machine would periodically turn itself off or restart on its own). After collaborating with Aaron more, I sent it in to them to be looked at.
They did replace the power source, which stopped the random reboots, but they never actually managed to get the computer to do the no-display thing when they had it. Over several months of shuffling it back and forth between us, the problem was finally solved, rather inadvertently, when I was given a free video card upgrade after they'd had a long delay in getting the computer back to me after working on it.
So now my display dependably functions correctly. On the other hand, the computer has now taken to refusing to boot up past the windows' logo loading screen. I've been on and off the phone with customer service all day, repaired my windows' installation, completely clean installed it, and now I'm reformatting my hard drive.
I applaud the quality of the customer service and the dedication of the support people I've talked to, James and Aaron. They've been nothing but steadfast and helpful. However, it's the computer I'm wary of. It's been, essentially, a slow train wreck. I'm afraid, even if I manage to get around its current crisis, another one will just crop up. The computer has spent at least as much time broken as working since I got it.
Summarily, I'm extremely pleased with VM/OPC's quality of support and customer service. I'm extremely displeased with the system I was given. I'm not sure how to reconcile the two, honestly.
UPDATE: I originally wrote that review in April of '08. Since then, I've repaired, reinstalled, and reformatted many, many times. Every time I use VM tech support, and every time they give me the same song and dance about making sure it's not my hard drive and/or reinstalling Windows.
I've had to do this so many times, I'm convinced that there must be some underlying problem. Every support technician I've worked with, however, when hearing that the computer regained its functionality after reinstalling the OS, has declared the problem completely, thoroughly, unequivocally dealt with, and has bid me good day. I've asked for possible other causes of the machine's chronic problems, but to no avail. Perhaps the tech support people believe my poor layman's brain can't comprehend the complexities of a computer. At any rate, VM support has NOT done a satisfactory job of resolving my (continuing) computer woes. What's more, as my warantee has expired, I'll now have to pay for whatever repairs may have to be done. Keep in mind said repairs would be to fix problems that have plagued me from day one.
I believe VM owes me the service of fixing a computer that has never worked reliably, or at least helping me discover what causes it to fail so often, but they refuse to believe it's nothing a good ol' hard drive wipe/ OS reinstall can't fix!
I am extremely fed up with such malarky at this point.
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![Share](javascript:share_rating({"review_body":"When I got my Overdrive PC (ODPC is now Velocity Micro) initially, it was all puppies and rainbows. I was thrilled with the speed of it and the quality of its performance. However, since then, I\u0027ve only experienced short periods of functionally sandwiched between protracted periods of attempting to fix the machine. <br> <br>The first major problem was both sticks of memory going bad. Soon with Aaron\u0027s help, we discovered that was the problem, they overnighted me new memory, and all was well.. for a while. Later I experienced issues where the monitor would refuse to display anything when I restarted the computer (the restarting was necessary because the machine would periodically turn itself off or restart on its own). After collaborating with Aaron more, I sent it in to them to be looked at. <br> <br>They did replace the power source, which stopped the random reboots, but they never actually managed to get the computer to do the no-display thing when they had it. Over several months of shuffling it back and forth between us, the problem was finally solved, rather inadvertently, when I was given a free video card upgrade after they\u0027d had a long delay in getting the computer back to me after working on it. <br> <br>So now my display dependably functions correctly. On the other hand, the computer has now taken to refusing to boot up past the windows\u0027 logo loading screen. I\u0027ve been on and off the phone with customer service all day, repaired my windows\u0027 installation, completely clean installed it, and now I\u0027m reformatting my hard drive. <br> <br>I applaud the quality of the customer service and the dedication of the support people I\u0027ve talked to, James and Aaron. They\u0027ve been nothing but steadfast and helpful. However, it\u0027s the computer I\u0027m wary of. It\u0027s been, essentially, a slow train wreck. I\u0027m afraid, even if I manage to get around its current crisis, another one will just crop up. The computer has spent at least as much time broken as working since I got it. <br> <br>Summarily, I\u0027m extremely pleased with VM\/OPC\u0027s quality of support and customer service. I\u0027m extremely displeased with the system I was given. I\u0027m not sure how to reconcile the two, honestly.<br><br>UPDATE: I originally wrote that review in April of \u002708. Since then, I\u0027ve repaired, reinstalled, and reformatted many, many times. Every time I use VM tech support, and every time they give me the same song and dance about making sure it\u0027s not my hard drive and\/or reinstalling Windows. <br><br>I\u0027ve had to do this so many times, I\u0027m convinced that there must be some underlying problem. Every support technician I\u0027ve worked with, however, when hearing that the computer regained its functionality after reinstalling the OS, has declared the problem completely, thoroughly, unequivocally dealt with, and has bid me good day. I\u0027ve asked for possible other causes of the machine\u0027s chronic problems, but to no avail. Perhaps the tech support people believe my poor layman\u0027s brain can\u0027t comprehend the complexities of a computer. At any rate, VM support has NOT done a satisfactory job of resolving my (continuing) computer woes. What\u0027s more, as my warantee has expired, I\u0027ll now have to pay for whatever repairs may have to be done. Keep in mind said repairs would be to fix problems that have plagued me from day one.<br><br>I believe VM owes me the service of fixing a computer that has never worked reliably, or at least helping me discover what causes it to fail so often, but they refuse to believe it\u0027s nothing a good ol\u0027 hard drive wipe\/ OS reinstall can\u0027t fix!<br><br>I am extremely fed up with such malarky at this point.","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/417689#comment417689","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"NMMumaw","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"When I got my Overdrive PC initially, it was all puppies and rainbows. I was thrilled with the speed of it and the quality of its performance. However, since then, I\u0027ve only experienced short periods of functionally sandwiched between protracted periods of attempting to fix the machine.<br><br>The first major problem was both sticks of memory going bad. Soon with Aaron\u0027s help, we discovered that was the problem, they overnighted me new memory, and all was well.. for a while. Later I experienced issues where the monitor would refuse to display anything when I restarted the computer (the restarting was necessary because the machine would periodically turn itself off or restart on its own). After collaborating with Aaron more, I sent it in to them to be looked at.<br><br>They did replace the power source, which stopped the random reboots, but they never actually managed to get the computer to do the no-display thing when they had it. Over several months of shuffling it back and forth between us, the problem was finally solved, rather inadvertently, when I was given a free video card upgrade after they\u0027d had a long delay in getting the computer back to me after working on it. <br><br>So now my display dependably functions correctly. On the other hand, the computer has now taken to refusing to boot up past the windows\u0027 logo loading screen. I\u0027ve been on and off the phone with customer service all day, repaired my windows\u0027 installation, completely clean installed it, and now I\u0027m reformatting my hard drive. <br><br>I applaud the quality of the customer service and the dedication of the support people I\u0027ve talked to, James and Aaron. They\u0027ve been nothing but steadfast and helpful. However, it\u0027s the computer I\u0027m wary of. It\u0027s been, essentially, a slow train wreck. I\u0027m afraid, even if I manage to get around its current crisis, another one will just crop up. The computer has spent at least as much time broken as working since I got it. <br><br>Summarily, I\u0027m extremely pleased with VM\/OPC\u0027s quality of support and customer service. I\u0027m extremely displeased with the system I was given. I\u0027m not sure how to reconcile the two, honestly.","link":"http:\/\/www.resellerratings.com\/store\/Overdrive_PC_LLC\/comment\/372837#comment372837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overdrive_PC_LLC.jpg","store_name":"Overdrive PC","username":"NMMumaw","rating":"0"}, "single");){kind=link}