5/5

posted Jun-30-2012

PERFECT TRANSACTION! I ordered and received EXACTLY what I ordered...the communication was constant on the arrival of my camera, and I have no worries it is grey market with no USA warranty! I will be purchasing from this company from now on, for my camera needs! Thank You so much for your AWESOME SERVICE! It has restored my faith that there are merchants you can trust! No bait n' switch, false advertising etc. here...Great company!

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Jun-13-2012

My order was suppose to be shipped Express Shipping via Federal Express, it arrived 7-9 day Reg. Ground. I was told the SD card had a lifetime warranty like the ones I use, it came...was a 5 yr. warranty, not lifetime! I then realized that there was no 5 yr. warranty program (cost $249.99 I believe that's correct!) in the box either, and when I questioned that, was told it would be shipped in 6 wks. Then, the invoice did not have the products listed that I received, so if I did need a warranty from the manufacturer, I did not have a Proof of Purchase! (BEWARE!) Well, wasn't sure if the 5 yr. warranty would be what I was told either, so requested a RA for return. Not going to keep the other items 6 wks. and then have another BIG surprise! I had already gotten a bad feeling, as I had requested a RA and was given a message totally ignoring the fact that I requested a RA#. I requested the return authorization again and was told I had to call a certain number and extension. I did, and held for over 25 mins. and NO ONE ANSWERED! The extension was for the refund dept. I called on 2 phones and neither were answered. No one would give me a RA#, so I wrote an email and told them that if I did not have a RA# by Monday morning, I would return and they could decide if they would accept it or not, I had already contacted my credit card company to dispute the charge. Well, no answer to my email by Monday, I was busy and didn't make it to Fed. Exp.anyway...but guess what, I got one by email on Tuesday. Not for sure, but figured they thought I shipped Monday...wouldn't have a RA# (their website says they will not accept anything without an RA#)...and could try to make me pay for it, because I returned without an RA#. I didn't get it shipped until Wed...and with their RA#! The total sale was 1289.00 and because I was feeling like it was a bait and switch, no one would answer my emails or calls, I decided to return all of it! Now, bear in mind, I just received this, it is brand new, none of it even taken out of their box, so we will see if there is a restocking fee because it is "used and damaged" like they say in so many of their responses to other writing here. THERE BETTER NOT BE...as I DID NOT RECEIVE WHAT I ORDERED!...nor was it shipped Express. I was looking for the camera for a shoot I had. Needless to say, it didn't make it...another bait and switch. It cost me $24.00 to ship it back insured too...and the company SHOULD REFUND THAT TO ME ALSO!...I will post an update and let everyone know if they try to "restock fee" this item. They didn't ship what I was told I ordered, so they need to refund my purchase in FULL and REFUND MY RETURN SHIPPING!...I would be satisfied with that...nothing less. And BTW, if you do not receive what you ordered, you should contact your credit card company...No company can charge you a restocking fee when they did not ship the items you ordered and/or were told you were being shipped (unless of course, they are not returned in their brand new condition etc.) Nothing was opened in my situation, so we will see, and they should be honest and professional enough to refund the return shipping too! Item was received 06/07/2012.

UPDATE! 06/14/2012 CONSUMERS BEWARE!

I get a call from Raymond this morning. He calls me and has no information on the correspondence I've had with the company. His biggest concern is if I mailed the pkg. back on Monday without a RA# and to what address. Hmmm, so my gut feeling earlier was...if I was being set up since I didn't receive any RA# on Monday as requested...forwarding the RA# to me as I had requested (several times now) and I had mentioned I was shipping it back Monday, with or without the #! Guess I know now. So he proceeds to tell me that I must have called "after hours" because they are eastern time. Told him no, I am aware of time zones. He then tells me I will be chged. the 10% restocking fee. I explain to him that they shipped me the wrong products, and he tells me I checked the box agreeing to the terms of the sale. When I ordered on line, all I ordered was the camera. Nothing else! I get a call saying all of my credit card # didn't come through and that's when they got me for the additional items...and when I was told the SD card had a lifetime warranty. So, was my credit card missing, or was this an excuse to add to the sale and promise things that obvioudly do not exist! Raymond accuses me of ordering the SD card and other items on line at the time I ordered the camera! I tell him NO...not true, I ordered nothing but the camera. He goes on and says, since I ordered the SD on line, didn't I notice the warranty was not LT (lifetime). I said I did not order on line, so you see where this is going. This is Customer Service? The manager arguing and telling the customer how they ordered, which he doesn't even know the company did send me a RA# by email or any info on my order when he called? Long and short of it, he tells all he has to do is show my credit card company where I checked the box that I agreed and he will be paid. NOW, is this professional, good service and a way to keep customers? BTW, I mentioned to him that his website states 30 Money Back Guarantee...and he starts to let me know why I am not included in that guarantee...because I checked the box agreeing that there was a 10% restocking fee!

CONSUMER ALERT! If you charge an order with this company on your credit card, you have consumer rights and don't let anyone try to bull doze you over. If they are in the wrong, and they are in my case...#1, offering a 30 day money back guarantee then bait and switching, promising warranties that do not exist, trying to avoid forwarding a RA# for return, being argumentive with your customer...IS NOT GOOD BUSINESS, IS NOT PROFESSIONAL, AND COULD POSSIBLE BE FRAUDULENT/FALSE ADVERTISING TOO!

Sorry this is so long, but I don't appreciate being treated this way. When my camera did not show up in 2 days like I was told, I wrote 2 emails asking when I would receive it. Never heard a word.

Will update and let you know what else this company is trying to pull, as it happens. In the meantime, I am going to be pro-active and start writing some complaints to all of their distributors. Perhaps Canon would like to know what their dealing and shenanigans are...amongst others their other manufacturers, the Attorney Generals office or other Consumer Affair Agencies.

Update to Response 06/15/2012:

Simply NOT TRUE. I did not call, they called me saying my credit card number did not go through and they needed to verify it, then told me on their call when they sold me the SD card that it had a lifetime warranty. Want to get techincal, I have a phone bill that shows incoming and outgoing calls & DATES!...There are calls on it to your company...MADE AFTER THE RECEIPT OF THE PACKAGE...when I called and held forever, wanting a RMA# and no one answered...need I say more?

Raymond, nothing was used, it is all returned, never having been taken out of the box...the exact same way it was shipped...and would have been returned sooner, had you given me the RMA# I requested several times! That is something you can count on! :0)

06/20/2012 Update...Raymond has received the package but hasn't made any attempt to refund my $1289.99, per his 100% Money Back Guarantee and his response to my complaint...No surprise.

06/30/2012 My CREDIT CARD COMPANY refunded my $$$$.$$...if there is a Bait and Switch, like the guy who bought a camera and got a call back that unless you opt another $99.00 you will receive a non USA camera with no warranty (?)...Sir! You may have saved $40.00, but is that who you really want to do business with, especially when the website declares all USA PRODUCTS? And then give the company a 5 Star Rating! Really? Good Luck!...anyone else, take the matter up with your credit card company. They will refund the total amount, no 10% restocking fee for merhandise returned because of fraud advertising!

This review was modified by MsLee on June 30 2012 05:26:11 PM

comment on review | report?

Is this review?… Helpful (3) Cool Share