5/5

posted Jun-19-2007

My brother bought me a gift certificate from Newegg for Christmas. Not really having anything to purchase, I put off using it. Today, when I went to look for the gift certificate information, I couldn't find it in any of my e-mail records. So I used their online customer support chat thing. I was helped by someone named Salina. They were extremely persistent in helping me get my gift certificate re-emailed to me, trying a multitude of different queries. Despite the fact that it took a half an hour for us to deduce the fact that my scrub of a brother had his wife buy my gift card, we figured it out and Salina had my gift certificate information resent to my e-mail address.

With the way I had to present my information for Salina, I bet most other customer support would have crumbled. I wasn't quite sure what zip code my brother would have used, since he's moved a couple times, so I gave her all the ones I knew. No problem. Salina was also content to search multiple phone numbers, and eventually even multiple people in an effort to find my gift card.

Top notch customer support.

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5/5

posted Aug-08-2005

Everything involved with the transaction between me and PortableZ.com was top notch. The larger companies really should take a look at the service that companies like this provide. The laptop I ordered came a day earlier and it's a beast. Far better than my desktop computer as far as I can tell is going to be an excelent gaming machine. Promptness in recieving my order was very important to be as I only had 6 days to get a laptop here before I left for texas to attend quakecon 2005. I would order from portablez again, as well as I'm going to recommend them to everyone who asks me anything about the beast of a laptop I have now. A(obligatory e-bay plus chain)+++++++++++

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