2/5

posted Feb-13-2011

I wanted the security and privacy of filing my return through the mail. I looked at all of the software. I only found three that enabled me to do that and I had to buy them in a store. Some other software you could buy through a download, but either they had bad reviews or required electronic filing. I only had a choice of "the usual suspects", Turbotax, H and R Block's TaxCut and TaxAct. I wanted to steer away from Taxcut because the company had some legal issues with regulators and I like to deal with a company that seems fair with people. It is a good program, though. TaxCut did not live up to the promises on the retail box, in my opinion. It is cheap, yes, but once you open the program, you will find that to get the advice you expect, they want you to "upgrade" for 10 more dollars. I tried the phone support that came with the program. One time they answered my question. The next time they wanted more money. It says that it imports PDF files of your old return. All it took of my old return was some basic identifying information. Maybe my PDFs were not clear enough. I don't know. There is an option for a "retail refund", which I requested, but they would not tell me what the terms are over the phone. They said "send us an e-mail" and I got back an automated response that didn't answer my question. Turbotax is the best, because it is easy and comprehensive, but can you stomach that price?

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