1/5

posted Jun-03-2002

I ordered an LCD monitor on the 24th of April 2002. This arrived promptly, but had pixel defects. I was unsatisfied with the monitor, so I contacted Dabs for a replacement. They arranged this and picked up the parcel, which they received on the 1st of May. I was told in an email on the 8th, that the fault could not be found despite my instructions on where to find the fault. And, that Dabs had sent the monitor back to me. The monitor never arrived, and Dabs refused to acknowledge the monitor was faulty. After frequent emails to them, and after I finally threatened them with Trading Standards, I received an email on the 22nd of May saying that they were 'unable to trace' the monitor and I could have a refund. The refund came the next week.

In total, the issue took a month to resolve.

They seem to have an utter disregard for customer satisfaction as long as they have your money.

I will never order anything from them again.

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