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Mondauk

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Rating 8/10
4/5

Exceptional Customer Service

I received several products from All Star Health (or ASH) at very reasonable prices in just three days being shipped from NC to FL. However, when I received the package a larger/heavier whey protein badly crushed the top of a somewhat smaller container. Several soft gels in the crushed container had leaked into the rest of the contents. I emailed the company regarding my experience asking for some resolution. My initial email was promptly and cordially answered. ASH was concerned about the lot possibly being bad, but I encouraged them to explore the packing process and material (i.e., thick paper) used to buffer products. Their concern about the quality of their products and their shipping process was reassuring and quite professional. They very promptly replaced the crushed product at no cost. Their customer service provided the ultimate in Access, a very positive customer centric Attitude, and a resolution Ability that was fast and totally effective. Sans the initial packing problem, they would certainly have rated five fulls stars. Perhaps, my next order will allow such a rating. I look forward to placing my next order with ASH.


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