1/5
posted Feb-03-2012
One of the worst companies I have ever dealt with. I bought a laptop from them just over a year ago. We got an extended warranty through them. Well, my touchpad stopped working a few weeks after the manufacturer warranty expired so I pulled out my Canada Computers warranty only to find that I needed to get an RMA from Toshiba myself and that they will not honour their warranty without that. Ok. So I contact Toshiba to request this and Toshiba says that they can't provide that. That Canada Computers should be requesting it. Great. So they sell warranties to people that are absolutely useless.
Unfortunately, a couple months ago, I purchased some batteries and a charger. The charger stopped working after 1 month. They would not allow an exchange and said "it's not under warranty." So I ended up ordering a new one, along with some more batteries by the same company. They took my money, and *one month later* after inquiring as to why it hadn't shipped yet, they finally tell me it's out of stock and want to ship me the batteries without the charger (which would be useless to me). I asked if they could not replace the charger with a similar model. They said suggested I buy a $20 more expensive charger by a different company and assured me it would be compatible with the batteries I had purchased. Sure enough, the batteries were not compatible, and one ended up overheating to the point that it actually burst and had battery acid leaking. I immediately contacted them, asking either for a refund or exchange on the batteries or charger. Despite them specifically advising me to purchase incompatible products, they will not even exchange the batteries for ones that will work, and simply regurgitate the same line "these items are not under warranty." They otherwise do not respond to e-mails. I've finally filed a BBB complaint and have yet to hear a response.
Find a company who cares about their customers and doesn't deliberately screw them over.
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![Share](javascript:share_rating({"review_body":"One of the worst companies I have ever dealt with. I bought a laptop from them just over a year ago. We got an extended warranty through them. Well, my touchpad stopped working a few weeks after the manufacturer warranty expired so I pulled out my Canada Computers warranty only to find that I needed to get an RMA from Toshiba myself and that they will not honour their warranty without that. Ok. So I contact Toshiba to request this and Toshiba says that they can\u0027t provide that. That Canada Computers should be requesting it. Great. So they sell warranties to people that are absolutely useless.<br><br>Unfortunately, a couple months ago, I purchased some batteries and a charger. The charger stopped working after 1 month. They would not allow an exchange and said \u0022it\u0027s not under warranty.\u0022 So I ended up ordering a new one, along with some more batteries by the same company. They took my money, and *one month later* after inquiring as to why it hadn\u0027t shipped yet, they finally tell me it\u0027s out of stock and want to ship me the batteries without the charger (which would be useless to me). I asked if they could not replace the charger with a similar model. They said suggested I buy a $20 more expensive charger by a different company and assured me it would be compatible with the batteries I had purchased. Sure enough, the batteries were not compatible, and one ended up overheating to the point that it actually burst and had battery acid leaking. I immediately contacted them, asking either for a refund or exchange on the batteries or charger. Despite them specifically advising me to purchase incompatible products, they will not even exchange the batteries for ones that will work, and simply regurgitate the same line \u0022these items are not under warranty.\u0022 They otherwise do not respond to e-mails. I\u0027ve finally filed a BBB complaint and have yet to hear a response. <br><br>Find a company who cares about their customers and doesn\u0027t deliberately screw them over.","link":"http:\/\/www.resellerratings.com\/store\/Canada_Computer_and_Electronics\/comment\/1219491#comment1219491","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canada_Computer_and_Electronics.jpg","store_name":"Canada Computers","username":"Mojo66","rating":"1"}, "single");){kind=link}