1/5
posted Dec-27-2012
Today I received the most awful customer service from an agent called Robert Nixon at CDW in New Jersey. After several pointless conversations, I decided to cancel the order.
I placed the order online which seemed easy enough, and then I was called by a customer services representative and it all went down hill from there. He was plain rude and seemed more interested in being obtuse and trying to catch me out (he obviously got some sad sort of kick out of that), rather than actually helping me with my order. He questioned why I actually needed the product that I had ordered, and in a very patronizing way wanted to know what I was going to do with it (it was a networking device for home use, no biggie, and he was after all just a sales agent, not tech support!). Once we had got over that hurdle, on the next call back (he had called me back and left a VM to call him again), he basically wanted to ask me for the customer services number of my bank from the back of my credit card. This seemed odd since they had already charged my credit card, and seems pretty irrelevant, but I cooperated.
Anyhow, he was then unhappy because the number that I had called him back on was a different number than my cell phone. I explained that my battery had run out and I was simply using a different phone. He actually wanted me to explain to him why I was calling him back on a different phone number and how did I get the voice mail if I didn't have any battery! (The battery ran out after i had checked his voice mail). Why did this matter, and why did he need to interrogate me about this, and more than once?! This was completely irrelevant to trying to solve the issue in hand. I then told him to cancel the order since I was so disgusted with his attitude. Probably the worst customer service I've ever had. I think I'll be advising my company to switch away from CDW in the new year.
This review was modified by
Mkg16 on December 27 2012 09:16:57 PM
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![Share](javascript:share_rating({"review_body":"Today I received the most awful customer service from an agent called Robert Nixon at CDW in New Jersey. After several pointless conversations, I decided to cancel the order. <br><br>I placed the order online which seemed easy enough, and then I was called by a customer services representative and it all went down hill from there. He was plain rude and seemed more interested in being obtuse and trying to catch me out (he obviously got some sad sort of kick out of that), rather than actually helping me with my order. He questioned why I actually needed the product that I had ordered, and in a very patronizing way wanted to know what I was going to do with it (it was a networking device for home use, no biggie, and he was after all just a sales agent, not tech support!). Once we had got over that hurdle, on the next call back (he had called me back and left a VM to call him again), he basically wanted to ask me for the customer services number of my bank from the back of my credit card. This seemed odd since they had already charged my credit card, and seems pretty irrelevant, but I cooperated. <br><br>Anyhow, he was then unhappy because the number that I had called him back on was a different number than my cell phone. I explained that my battery had run out and I was simply using a different phone. He actually wanted me to explain to him why I was calling him back on a different phone number and how did I get the voice mail if I didn\u0027t have any battery! (The battery ran out after i had checked his voice mail). Why did this matter, and why did he need to interrogate me about this, and more than once?! This was completely irrelevant to trying to solve the issue in hand. I then told him to cancel the order since I was so disgusted with his attitude. Probably the worst customer service I\u0027ve ever had. I think I\u0027ll be advising my company to switch away from CDW in the new year.","link":"http:\/\/www.resellerratings.com\/store\/CDW\/review\/2215235#comment2215235","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CDW.jpg","store_name":"CDW.com","username":"Mkg16","rating":"1"}, "single");){kind=link}