1/5

posted Mar-15-2012

By far the most dishonnest and shady company I have ever dealt with.
I have investigated about this business extensively as I have been in touch with a number of people who have filed complaints against PC Planet Systems.
This is the result of my investigation:
PC Planet Systems is nothing more than 2 guys operating a business from their residential home in Costa Mesa, CA.
Here is how they work: they have a website on which they list hundreds of computer hardware and software items that are obsolete and very hard to find, and that they advertise at an outrageous price.
At the time a customer places an order, PC Planet doesn't have the product in stock. They actually don't have any stock at all.
When you inquire about the status of an order, they let you know that the product is in their warehouse in China and that it will take some time before it ships.
This is just a tactic from them to buy some time until they can actually find the product on their own. They try to locate the product on eBay, Craigslist or from other sources all over the world.
Many times, they end up not finding the products without even letting you know and you have to fight hard to get your money back.
When by chance they ship the product to you, what you receive is not what you ordered. It's either a slightly different model, or a used part while you expected something in new OEM condition.
Many customers have received parts that don't even work.
The RMA service is an absolute joke. First of all, you can't contact their so-called Customer Service over the phone 1) because there is no customer service and 2) because no one there ever picks up the phone.
You need to send an email. They take days, sometimes weeks, to respond and if you ask them to refund your order, they call you a liar and threaten to send your account to a collection agency.
If by miracle they accept that you return the products, they charge you a 20% restocking fee.
So in all cases you lose. You are either stuck with products that you didn't order or are DOA and can't return, or they charge you a huge fee gor returning defective/dead items through their RMA process.
I encourage everyone out there to contact me, share you experience and get together to take legal action against PC Planet Systems and take this shaneful business down.

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