1/5

posted Jul-15-2009

I write this, so you can be aware of the service that you will be received if the you buy a Hypersonic laptop. I sent on January 9, 2009 my notebook, an Hypersonic Aviator CX7 to replace the motherboard. On March 27, 2009 I paid $485 for the motherboard, $149 Diagnostics / Labor Fee, $59 Freight Charge. When I received the laptop on April 6, 2007, I feel very disappointed with the condition that I received the laptop. First, externally, on January I sent a laptop in like new condition. When I checked the laptop the battery cover was broken, the PC card slot cover was removed, the card reader cover was removed and when I see the card slot I see that the plastic surface that cover it was ripped. The top of the laptop has some scratches and I see that has a missing screw. Second, when I turn on the laptop, the fans are permanently on. In addition, I checked all the invoice and papers that I received when the laptop was repaired; but I do not find any document the warranty in terms of the reparation. I sent several emails to discuss about the problems with the customer representative. After several e mails I received one for customer representative that indicated that he will communicate with his supervisor to report that issue. Also, he said to me that all labor is guaranteed for three months (This means that I had a guarantee until June 27,2009). After several days he indicated that send the laptop to the company to fix all the external problems and check the motherboard again. I paid all the charges to send it again to the company. The laptop was received on May 8, 2009. Again I communicate with the manufacturer to check the repair status and I indicate that call me when they will be sent the laptop to me. On June 9, 2009 (1 month later) I received a phone call where the customer representative indicated that ALL my inquiries about the “cosmetic”condition were resolved and that they checked again the motherboard. On June 15, I received other phone call that said that the laptop will be send this day. I received the laptop on June 16, 2009. When I checked the laptop the ONLY repair that they make were the scratches on the top of the laptop. And now in addition of the battery cover broken, missing plastic covers,fans permanently on, etc. that previously has, now the DVD cover was bend and damaged and scratches on the corners. I communicated immediately again with the customer representative without any response.

comment on review | report?

Is this review?… Helpful Cool Share