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MichaelFrazier's Avatar

MichaelFrazier

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Rating 6/10
3/5

Good selection of products and accessories

The store seems to have a good selection of products and accessories but shipping is pretty slow. It's been 7 days since I placed my order and still no screen. I was expecting my order by this past Friday just in time for my birthday party and guest but no! The only thing I received were some accessories and my projection mount. Turns out that larger items ship separate thru DHL and you probably won't get the separate ship notification or tracking #. Customer service was knowledgeable and informed me of this issue when I called looking for the rest of my order. They have pretty good prices on certain items and their own line of projection screens rated well with a few industry reviewers. If your in no hurry for your purchase then I fully recommend this site.

VisualApexInc's Avatar
posted Apr-17-2017

A rep from Visual Apex, VisualApexInc,has responded

“Michael - Thank you for your comments, it should have been clearly stated on the website that the Electric Screen would ship separately and through DHL which does take longer, but is for the good of the screen itself so as not to cause damage. However, i see this is not clearly stated and we will go back through and make some necessary updates. Again, thank you for your comments, and we hope you enjoy your new screen!”


Rating 8/10
4/5

The products seem to be of good quality but I have only received a portion of my order as of today. I received part of my order yesterday which was 11 Jan. The order was placed on 29 December and I am still waiting on the second item. It may not be carID's fault totally but it did take a long time for such a small order. I will probably shop them again but not for anything I need in a timely manner.


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