1/5

posted Jan-18-2012
I went into the store to talk with someone about tuxedo rentals for my wedding. We talked for about an hour choosing the colors and styles I wanted the guys to wear. When my fiance called to set up an appointment, my information was lost. I went back in and redid everything. When my groomsmen, father, and fiance went in for their appointment my information was lost AGAIN. My dad got the wrong color, but we worked with it. My fiance was given a shirt that was entirely too short, and he was told that he had to deal with it. When I wrote a customer complaint to the store, no response was given to me.
In another wedding I was in the tuxedos were rented from a different location, but the problems were still there. All of the pants were extremely worn with holes and hem lines falling out. I am in another 3 weddings this year and have advised every bride to avoid coming here. They are a nightmare and they don't seem to care if you're happy or not.