3/5

posted Feb-02-2009

Not quite 7 months ago I bought a Compaq P1220 from AccurateIT. I could've got one for less than half the cost on ebay but I thought that I had a better chance getting something good going with a refurbished monitor over a plain old used one, plus the warranty was nice. Turns out I was wrong. The first one they sent had some problems with the horizontal size fluctuating and it died within 30 days. They sent me a new one without me having to even send the broken one back which was nice. The second one was ok for the first 3 days and then it too developed similar problems although to a much lesser extent. It's still alive but recently it has started acting weird and I'm afraid it won't last much longer, I hope I'm wrong. I did some checking and found out this isn't an uncommon problem with this particular model (I wish I'd known that before I ordered) so I asked them if they knew why it was doing this and if they could fix it, hoping that since it was a common problem it had a known solution. Unfortunately, they didn't seem to know what the problem is and after getting two with the same problem I didn't think asking for a replacement was a good idea since I felt I didn't have very good chances of getting something better and I could always get something like the first one again..

I think that this particular model has a design flaw so I was bound to have problems eventually anyway. I just feel that if it was properly refurbished it should have taken a lot longer, maybe years, for them to show up. Frankly, I have to question whether these are refurbished at all or just plain used.

On the plus side, both monitors had/have very good picture quality.

Update 3/17/10: Well, despite my fears the monitor is still alive. Now this could be due to my tinkering in the hidden service menu but I decided to give them the benefit of the doubt and update my review since it lasted way longer than I expected when I originally wrote the review and I felt I may have been too harsh.

This review was modified by MattK4662 on March 17 2010 03:20:39 AM

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5/5

posted Aug-31-2008

I've ordered twice now and both times my orders were shipped fast and I've had no problems. Unlike some other stores they sell smaller packs for those of us who don't need 100's of discs at a time.

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5/5

posted Dec-06-2005

I've ordered lots of things from Newegg in the past but this was the first time I ordered an electronics item (vcr) and because it shipped from a third party warehouse (didn't know that at the time) I had a question about returning it. Anyway, their customer service has went way downhill. No one I talked too either through email or over the phone seemed to know anything. I'll still order from them but I think I'll stick to computer items next time so I know what to expect.

Edit: After posting this someone from Newegg contacted me and tried to make things right. I was pretty impressed although not quite enough to update the review to "very satisfied."

Update (3/26/06): I've decided to update the review to very satisfied because of the lengths Newegg is willing to go to make me a satisfied customer. But my original opinions still stand. Newegg may be the best place to get computer hardware but I'm still leary about getting other electronics there.

This review was modified by MattK4662 on March 26 2006 10:00:28 PM

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