5/5

posted Apr-21-2009

I ordered a refurbished Denon AVR-2809CI receiver. I placed the order over a weekend and then EMailed the vendor to confirm that it was in stock. A few hours later I received a reply that it was indeed in stock and would ship on Monday. I received another EMail on Monday with the tracking number.

I was very pleased with the service. I admit I was concerned because of all of the negative reviews from 2004 - 2007, however most of the reviews over the last year have been positive. I would have no hesitation to buy from them in the future.

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1/5

posted Mar-31-2009

I ordered an Optima video projector. They had the best price on the web and it included free shipping. I was well aware of the many negative ratings, but I was not in a hurry and wanted to see how the order would go. I received an EMail the next day to call them. I did and was told that the free shipping did not include insurance. Tom, the sales rep, initially wanted $69 to insure this $2,800 projector. UPS, of course, charges $7 for this amount of insurance so I balked. After some haggling, Tom offered to insure the shipment for $39. I agreed because the overall cost was still less than other vendors. He said I'd receive an EMail with the tracking number, and I waited. A week later I called them and was told it would ship "today" and I'd receive the tracking number by EMail. The following day I received an EMail to call them. I was again told it would ship "today." Later that same day I received an EMail from Tammy that said that that they "ran out" of this item, they can't get anymore, and that my order was cancelled. This is surprising since it is a new model that is available from many other vendors. So I spent an additional $100 and ordered it from B&H (from whom I really should have ordered it in the first place).

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5/5

posted Sep-14-2008

I ordered several burglar alarm parts from them. Their prices were excellent compared with others on the web. I paid for three-day shipping and I did indeed receive the order three days after placing it. I received the tracking number via EMail the day after I placed the order. One minor criticism: you have to wait to get the tracking number EMailed to you and there is no way to track your package from their web site.

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5/5

posted Aug-14-2008

I ordered a bunch of Grohe and Alsons fixtures from them. They had the best prices I could find on the web, and ground shipping was free. I was informed that several items were special order, however shipping them was not delayed, and the order arrived in a week. I inquired about a part they carried but not in the unusual color I needed, and they obtained one for me. I will order from them again.

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5/5

posted Aug-14-2008

I ordered a bunch of Grohe shower fixtures. Their prices were the best that I could find on the web. The order was delivered within six days with free ground shipping. I would order stuff from them again.

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1/5

posted Aug-14-2008

They do have the best prices on the web for almost everything on their site. I placed an order for many security items. A few items arrived within a week. The rest of the stuff arrived in 5 weeks. What is most annoying is that one cannot get an answer out of them regarding order status. If you EMail them for order status, the language in their usual email reply is particularly offensive: they ask that you not email them back until you hear from them or it will cause a delay in their response. They must think that their customers are really stupid in order to believe that that reasoning is factual.

This review was modified by Mark_in_MA on September 09 2008 09:22:55 PM

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5/5

posted Nov-27-2005

Great prices, great service. There are cheaper photo stores on the net, but if their prices are significantly lower than B&H, they're probably scam artists.

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