3/5

posted Dec-18-2011

Good selection and competitive in-store pricing at the downtown store in Montréal. However, a big dent was done by the female sales rep who tried to do an upsell. Her story was that 1) we should buy an "installation" of updated drivers and Windows updates, because not all the drivers were installed, and that 2) we should buy a Windows install backup medium since there were not installation backup files that came with the computer. These were issues she made very clear, as I didn't believe it and asked her if she was serious. Total BS; I completely refused to believe those assertions so of course I didn't bite on the upsell. And once the computer was bought and home, it turned out that all the drivers were installed properly, and that there was a neatly separated hard drive partition containing the system-restore files. In other words, the rep was outright lying. It's ok to try an upsell, but not with lies. Overall, a good store for the knowledgeable customer, but the novice may be taken for a ride.

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