1/5

posted Apr-30-2009

They charged my credit card for almost $100 (including shipping) even though the product I had ordered from their site was no longer available. They sent me an email stating this fact along with the explanation that my credit card will be refunded the amount.

To this day 5/1/09, the charge has NOT been refunded and it's still showing on my credit card itemized statement. Emails to them have gone unanswered. The point I'm making is that the charge shouldn't even have been made in the first place for a product that's unavailable. Looks like I will have to dispute this charge with my cc. Will never do business with them again!

This review was modified by Malia on April 30 2009 09:00:33 PM

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1/5

posted Jun-05-2006

This merchant is a scam. Stay as far away from it as you can.

I ordered a receiver for $683 and never got it. In the beginning when I did not get a tracking number in my email, I called to inquire about it. Was told that the product had shipped but could not provide me with a tracking number. After 3 wks and no product, I called company to cancel order. The man I spoke with (Robert) said he would cancel order and refund the money.

More than a month goes by and still no refund. I called company back and was told they never had a record of me cancelling my order even though it was the very same guy who told me he would cancel order and refund the money.

I ended up disputing the whole debacle to my credit card company and finally after more than 3 months, got my full refund back.

Stay as far away as you can from this fraudulent company if you value your time and money.

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1/5

posted Mar-07-2006

This company is also known as idealav.com which is where I purchased from and is a scam. Stay away from it!

My experience: Six months ago I purchased a receiver from their website for $683 and paid for "3 day select" shipping. The next day I received confirmation in my email stating my order had "shipped" except no tracking number was provided with the link. I promptly called their customer service number and after on hold for 20 mins I finally get through. I inquired about a tracking number and was told it will be available the next day in my email. I was also assured that my order had shipped earlier in the day.

The following day when I didn't get the tracking number, I called cust. service again to inquire about it and was again assured that my order had shipped and no tracking number yet. This person also proceeded to sell me insurance on the item I ordered and when I refused he rudely hung up on me.At this point in the ballgame, I was worried. Something about this transaction didn't feel right.

Two wks go by and order has not arrived and no tracking number to be found in the link. I called cust. service again to find out what the hell is going on. I spoke to a man named Robert and was told that the item I ordered was NOT in stock even though it WAS in stock when I ordered it. I asked him why I was lied to repeatedly. Silence. I then told him to cancel the order and refund my money. He said OK.

A month goes by and upon receiving my credit card statement I was shocked to see they had charged my credit card on the day of order for $683. Furthermore, no refund was processed. I called again to ask why I didn't get a refund was told by "Robert" that there was no record of me ever cancelling my order even though it was he that I spoke with about cancelling my order a month prior. I then told him again to CANCEL the order and he stated that was impossible because the order had already shipped then he hung up.

I called back and spoke with a different person and related the whole story over again. This person put me on hold for 20 minutes and conveniently I got disconnected. i called and called and could not get anyone to answer the phone.

The next day I called again and spoke with 'Jeffrey" who told me that the item I ordered was not available anymore. I then asked why my credit card was billed for a product that was non existent and why I have not gotten a refund. His reply was "you had no record of cancelling your order". Can you believe this crap?

I have taken the matter to my credit card company and after 5 months of being jerked around I finally got a full refund.

I just thought I'd share my nightmare experience with this fraudulent company. Pls, do not believe the so called "good reviews or ratings" on this merchant. They could possibly be fake and written by their own staff.

They also go by the name of Heffco Technologies, Inc. If you value your time and money, pls stay away from this company and their aliases.

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