1/5

posted Aug-02-2012

Ordered an item. No e-mail confirmation of shipment. Item did not arrive for two weeks. Multiple e-mails unanswered and no one answers the telephone. Finally, they said they would reship.

I ordered three filters, they sent one.

Another phone call and e-mail unanswered.

AVOID THEM

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1/5

posted Jun-06-2010

I ordered frames and lenses on 5-9-10. They broke the frame on installation of the lenses. Then, the re-ordered the frame. The old lenses would not fit the new frame and the lenses re ordered.

Long story short, 4 weeks and no glasses. Customer service has been slow to respond and one service rep did not return a phone call after three days.

Stay clear....

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5/5

posted Mar-01-2007

This store is clearly one of the best.

I had them build me a system 5 years ago, and it has run without a hitch.

This time I decided to go with a very high end system. I was concerned because I knew that Vista was a brand new system and several of the drivers for Video cards and mother boards had not been fully tested with Vista. Even Dell was refusing to put Vista on their high end systems because of the concerns about multiple help calls due to driver problems.

Well, Envision was great. They assured me that any system would be bench tested and would not be released until the system ran without problems.

I picked components that were not on the web site. I needed an 850 watt power source, additional fans, two 8800 GTX video cards configured in an SLI MB, and wanted the new 680SLI NVIDIA chip. There were multiple postings on sites concerning system crashes and instability using this in a Vista system.

Tristan spoke and e-mailed my numerous times. Any component that was out there was ordered at a reasonable price. The memory was changed multiple times to meet “SLI standards” and the MB bios was updated the day prior to shipment.

Tristan handled all hardware issues with calls to EVGA and NVIDIA. There were multiple system changes to meet the increasing needs of the system.

On delivery, the system was packaged and delivered as requested. It immediately booted and runs without a hitch or hiccup. The price with dual SLI NVIDIA 8800 GTX cards and a 680 SLI NVIDIA chip, 4gb ram and dual DVD drives with dual 500GB SATA3 HD came to less than a similar Dell/ Gateway/ or other custom build.

When a concern with the bios configuration occurred, a phone call was answered in two minutes. I had a response and help in minutes.

I would not hesitate to recommend them to anyone, from a starting computer, to the high end gamer.

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